Abdullah Alnabeai

I possess proficiency in setting up and configuring various software and programs, including the Microsoft Office suite, email clients, and essential applications.
• I showcase adept troubleshooting skills, effectively resolving issues across diverse computer devices and systems to maintain uninterrupted workflow.
• My experience extends to managing networking tasks such as printer setup, phone configuration, and router management.
• Capable of efficiently setting up new phones and installing required applications to ensure seamless communication and productivity.
• I am knowledgeable in maintaining connections between devices, optimizing data flow, and enhancing operational efficiency.
• Proactively addressing IT-related problems is a hallmark of my approach, minimizing disruptions and preserving optimal functionality.
• I excel in implementing preventive measures to anticipate and mitigate potential IT issues, thereby ensuring system reliability.
• My experience includes managing IT infrastructure for large groups, overseeing and controlling more than 500 devices to uphold security and efficiency standards.
• I played an active role in the implementation of the Microsoft Dynamics AX ERP system in over 120 stores, managing 30 different administration levels.
• Proficient in managing point-of-sale (POS) systems, I ensure seamless integration with accounting systems for accurate financial reporting.
• I have a strong inclination for learning new software applications and a genuine passion for continuous professional development in the field of IT.

• Handled negotiations with outside vendors and service agencies to meet group needs.

• Distilled complex technical information into easily digestible instructions for end-users.
• Delivered reliable, high quality technical support to average of [2000] users daily.
• Maintained internet and intranet websites to maximise reliability and usability.
• Achieved target ticket response and resolution times through focused planning and prioritisation.

Factory and Branch Technical Support, assisting users in problem-solving.

Providing internet connectivity to each location based on available coverage.

Monitoring the resolution of ERP system issues with specialists.

Implementing AX POS system in all branches and transitioning from the old system.

Visiting sales exhibitions and providing their IT needs such as devices, printers, and cashier machines.

• Used consultative sales approach to understand and meet customer needs.
• Adapted sales techniques to specific clients and promoted products based on individualised client needs.
• Accounted for all inventory and ordered new stock.
• Managed customer lines for minimum wait times and high satisfaction.