Amani Alqahtani

• Provided technical support for customer issues, demonstrating problem-solving skills.
• Enhanced customer satisfaction by promptly addressing and resolving complaints.
• Improved team productivity through effective collaboration and teamwork.
• Handled customer queries focused on first-call resolution.

• Audit the compensation added to clients' accounts to ensure validity.

• Evaluate the performance of team members.

• Resolve customer complaints in a timely and satisfactory manner.

• Demonstrate strong problem-solving skills to resolve customer issues quickly and efficiently.

• Create customer support tickets based on client complaints to level 2 support and follow up on tickets.

• Monitor customer feedback and identify areas for improvement.

• Successfully delivered on tasks within tight deadlines.
• Provided constructive feedback to agents; improved overall team productivity.

• Conducted chemical and physical laboratory tests to assist in research and development projects.

• Prepared and maintained laboratory equipment and instruments, ensuring proper functioning.

• Assisted in the development and implementation of laboratory safety procedures and protocols.

• Collaborated with other laboratory staff to ensure accurate and timely completion of experiments.