Amjad Awadh Alqahtani
Riyadh
Summary
Strategic Public Relations Specialist with broad knowledge in branding, social media and traditional PR. Tenacious individual works fast and hard to generate impactful results.
Overview
6
6
years of professional experience
Work history
Social media specialist
Smarketools
2023.03 - 2024.04
- Introduced process changes resulting in improved communication metrics.
- Built positive, productive relationships with media outlets to maximise brand exposure.
- Set standards for outgoing content, producing templates and examples.
- Boosted public image for target audiences using multiple engagement platforms.
Customer service officer
AMC Cinema
2020.07 - 2021.05
- Coordinated advanced help for complex [Product or Service] issues.
- Maintained working knowledge of available products and services.
- Advised customers on availability, pricing and location of products.
- Handled in-person, email and mailed correspondence.
Customer service officer
AMC Cinema
Riyadh, Riyadh Region
2020.01 - 2020.12
Public relations specialist
Reshat
2023.02 - Current
- Developed and delivered cross-functional campaigns strategically aligned with company goals.
- Wrote press releases and prepared kits for use in media pushes.
- Protected brand image, moderating conversations, questions and comments to prevent undesirable content.
- Planned, developed and implemented robust PR strategies to manage brand reputation.
Team leader
Achieve one
Alula
2019.12 - 2020.03
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Mall manager
Land Mark Group
2018.02 - 2019.11
- Coordinated sales through communication with buyers, sellers and solicitors.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted periodic performance reviews for direct reports.
- Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
Education
Diploma - Public Relations
Imam Mohammad Bin Saud Islamic University
Skills
- Social media enquiry management
- Social media content creation
- Customer service
- Team building
- Marketing
- Public relations
- Leadership
- Problem-solving
- Communication skills
Languages
Arabic
Native
English
Elementary
Timeline
Social media specialist
Smarketools
2023.03 - 2024.04
Public relations specialist
Reshat
2023.02 - Current
Customer service officer
AMC Cinema
2020.07 - 2021.05
Customer service officer
AMC Cinema
2020.01 - 2020.12
Team leader
Achieve one
2019.12 - 2020.03
Mall manager
Land Mark Group
2018.02 - 2019.11
Diploma - Public Relations
Imam Mohammad Bin Saud Islamic University