AMJD HAWSAWI
SPORTS ADMINISTRATOR & CUSTOMER SERVICE
Summary
The sport environment in the Kingdom of Saudi Arabia is constantly evolving. I will always be excited to start a new
journey as a Sport Administrator to broaden my knowledge in all areas of this specialty, with a good background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring high customer satisfaction and loyalty.
I will also contribute paving the way in sports for the new
generation. In addition, I have had multiple experiences related to sports from scratch as an amateur athletic until
now as International professional.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Physical Education Teacher& Activities Coordinator
Dar Jana Interntional Shcool
08.2021 - 08.2024
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
Call Center Agent & Receptionist
Hyatt Regency Hotel
05.2019 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor If necessary.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
- Provided exceptional customer service for memorable stay, addressing guest inquiries and resolving issues promptly.
- worked with Vip gusts (Regency Club).
Jamarat Bridge Delegation Manager-Part Time-AlHajj
Ithraa Group for Pilgrims Services
08.2017 - 07.2023
- Managed large crowds effectively by implementing strategic positioning tactics throughout Al-Hajj.
- Leader for 20 persons.
- We succeeded in managing and supervising large crowds of 6,000 people , while ensuring safety for the pilgrims.
- Dealing with VVIP Guests (pilgrims).
International Badminton Umpire
Saudi Badminton Federation (Part time)
02.2015 - Current
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary, by the rules of the game.
- Approved as a international line judge by the Badminton world Federation for the next three years 2025-2028.
Match General Coordinator&Commissioner.
Saudi Professional League (Part time)
11.2022 - Current
- Maintaining the relationships with clubs' technical departments, monitoring club travel, supporting match-day staffing (Match Commissioners, medical, operations), ensuring compliance with competition rules, format, and guidelines.
Professional Football Player
Jeddah F.C
01.2016 - 01.2018
Education
M.D. in Sport management -
Umm Al-Qura University
12.2023
Bachelor of Education in Physical Education -
Umm Al-Qura University
01.2018
Skills
- High learnability
- Microsoft office
- Problem-Solving
- Customer Service
- Team Leadership
- Operations Management
Certification
- Executive Director of Sports Institutions,Leadership Institute(02/2022).
- Sports Tourism,Leadership Institute(04/2021).
- Sports Event Management and Planning,Leadership Institute(03/2021).
- Security and safety in sports events and competitions, Arab organisation for sports management(02/2021).
Timeline
Match General Coordinator&Commissioner.
Saudi Professional League (Part time)
11.2022 - Current
Physical Education Teacher& Activities Coordinator
Dar Jana Interntional Shcool
08.2021 - 08.2024
Call Center Agent & Receptionist
Hyatt Regency Hotel
05.2019 - 08.2021
Jamarat Bridge Delegation Manager-Part Time-AlHajj
Ithraa Group for Pilgrims Services
08.2017 - 07.2023
Professional Football Player
Jeddah F.C
01.2016 - 01.2018
International Badminton Umpire
Saudi Badminton Federation (Part time)
02.2015 - Current
Bachelor of Education in Physical Education -
Umm Al-Qura University
- Executive Director of Sports Institutions,Leadership Institute(02/2022).
- Sports Tourism,Leadership Institute(04/2021).
- Sports Event Management and Planning,Leadership Institute(03/2021).
- Security and safety in sports events and competitions, Arab organisation for sports management(02/2021).
M.D. in Sport management -
Umm Al-Qura University
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