Proficient in key Marriott systems for groups and events management, including MARSHA, CI/TY (Sales & Catering), MICROS Opera, Marriott Bonvoy Rewards System, and OneSource
Arafat Eissa Saleh Mohamad
Groups/Event Booking Centre Asst. Manager
Riyadh
Summary
Experienced and results-driven professional with a diverse background in administration, events coordination, and sales. Successfully managed numerous events, coordinated logistics, and achieved significant sales growth within the hospitality and banking sectors. Skilled in handling complex client relationships, overseeing project execution, and meeting business objectives. Demonstrates strong leadership abilities and a dedication to delivering exceptional customer service. Fluent in multiple languages, with a solid educational background and certifications in project management and emotional intelligence.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Event Booking Center Assistant Manager
Aloft Hotel (Managed By Marriott International)
1 2024 - Current
- Results Orientation, Commitment to achieving sales targets and driving measurable results, with a focus on continuous improvement and excellence
- Researching prospects and generating leads
- Contacting potential and existing customers on the phone, by email, and in person
- Handling customer questions, inquiries, and complaints
- Preparing and sending quotes and proposals
- Managing the sales process through specific software programs
- Meeting daily, weekly, and monthly sales targets
- Participating in sales team meetings.
Event Booking Center Executive
Aloft Hotel (Managed By Marriott International)
12.2022 - 12.2023
- Results Orientation, Commitment to achieving sales targets and driving measurable results, with a focus on continuous improvement and excellence
- Researching prospects and generating leads
- Contacting potential and existing customers on the phone, by email, and in person
- Handling customer questions, inquiries, and complaints
- Preparing and sending quotes and proposals
- Managing the sales process through specific software programs
- Meeting daily, weekly, and monthly sales targets
- Participating in sales team meetings.
Senior Officer Facilities Management
Gulf Bank
04.2018 - 09.2019
- Led projects and analyzed data to identify opportunities for improvement
- Created plans and communicated deadlines to complete projects on time
- Assist with the development of proposal budgets
- Assist in outlining and preparing cost proposal narratives
- Track contract period of performance, deliverables, and financial report due dates
- Research costing information required for project and proposal budgets
- Create monthly project financial reports
- Provide administrative support for the finance function
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Administration Services Assistant
Gulf Bank
07.2013 - 04.2018
- Prepare a variety of different written communications, reports, and documents
- Resolved problems, improved operations, and provided exceptional service
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
Guest Service/Events Coordinator
Courtyard Marriott Kuwait
2 2011 - 7 2013
- Used coordination and planning skills to achieve results according to schedule
- Supervised staff during events and maintained efficient performance
- Coordinated efficient set-up for each event for quick facilities turnarounds
- Coordination of logistical operations for events.
Education
Bachelor of Arts - Languages & Interpretation
Cairo High Institutes - Mokattam
Cairo , Egypt 05.2002 - 09.2007
Skills
Events logistics management
Special events support
Report preparation
Complaint resolution
Sales expertise
Administrative support
Adaptability
Emotional Intelligence
Sales Strategies
Vendor negotiation
Employee Relations
Team Management
Multitasking Abilities
Software
Certification
03/01/11, EVENT OPERATIONS -Basic & General Knowledge, Food Allergy, GSS & Problem Experience, Standards & Service
Timeline
Event Booking Center Executive
Aloft Hotel (Managed By Marriott International)
12.2022 - 12.2023
Senior Officer Facilities Management
Gulf Bank
04.2018 - 09.2019
Administration Services Assistant
Gulf Bank
07.2013 - 04.2018
Bachelor of Arts - Languages & Interpretation
Cairo High Institutes - Mokattam
05.2002 - 09.2007
03/01/11, EVENT OPERATIONS -Basic & General Knowledge, Food Allergy, GSS & Problem Experience, Standards & Service
07/01/14, Polish up Your English
07/01/17, Anti-Money Laundering & Combating the Finance of Terrorism (E-Learning)
09/01/17, Interpersonal Skills Course
01/01/18, Project Management Professional (PMP) - 2018
12/01/18, EQ Core Certification Workshop (Unlock the power of emotional intelligence + EQ Practitioner)
Event Booking Center Assistant Manager
Aloft Hotel (Managed By Marriott International)
1 2024 - Current
Guest Service/Events Coordinator
Courtyard Marriott Kuwait
2 2011 - 7 2013
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