Asma Alaradi
Riyadh,Saudi Arabia
Summary
Organized and motivated administrative professional who values growth, teamwork, and meaningful contributions. Believes success is built through learning, sharing, and evolving every day.
Overview
3
3
years of professional experience
Work history
Customer service supervisor
Tamkeen Technologies
Riyadh, Riyadh Region
2025.11 - Current
- Facilitated collaboration with departments to enhance workflow efficiency.
- Supported recruitment efforts, prioritising candidates with strong customer service skills.
- Promoted team unity through regular feedback sessions.
Contact Center Supervisor
Geidea
2024.07 - 2025.07
- Coordinated shift schedules and internal communications.
- Prepared reports for upper management to monitor KPIs.
- Assisted in documentation, internal audits, and training materials.
Contact center supervisor
Solexplus
2023.06 - 2024.07
- Collaborated with management to streamline reporting processes.
- Supported onboarding processes and maintained performance records.
Customer Service Representative
STCpay
Riyadh, Riyadh Region
2023.02 - 2023.05
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Master degree - Project Management
Midocean University
Comoros 04/2021 - 08/2022
Bachelor degree of Business - Administration
University of Tabuk
Tabuk, Tabuk Region2018
Skills
- Customer experience strategy
- KPI reporting
- Solution-focused coaching
- CRM Systems knowledge
- Quality Control
Languages
English
Advanced
Timeline
Customer service supervisor
Tamkeen Technologies
2025.11 - Current
Contact Center Supervisor
Geidea
2024.07 - 2025.07
Contact center supervisor
Solexplus
2023.06 - 2024.07
Customer Service Representative
STCpay
2023.02 - 2023.05
Master degree - Project Management
Midocean University
04/2021 - 08/2022
Bachelor degree of Business - Administration
University of Tabuk