ASSAF HANNA
Summary
Performance-oriented professional with a management degree and over 10 years of experience in business management. Proven expertise in budget tracking, workflow optimization, and employee management to achieve operational targets.
Overview
11
11
years of professional experience
Work History
Founder & Operations Partner
Traditional Grill Restaurant
, lebanon
02.2024 - Current
- • Leading daily restaurant operations and ensuring exceptional service quality and guest experience.
• Supervising staff performance, task allocation, and adherence to operational standards and company policies.
• Developing and optimizing operational procedures to improve efficiency, reduce waste, and enhance service speed.
• Managing supplier relationships and negotiating pricing and contracts to ensure quality and cost efficiency.
• Monitoring operational expenses, analyzing costs and profitability, and supporting financial performance objectives.
• Overseeing inventory management, purchasing, and supply chain coordination to maintain smooth operations.
• Evaluating customer feedback and implementing continuous improvements to enhance customer satisfaction and loyalty.
• Designing and executing sales growth and operational improvement strategies to increase revenue and performance.
• Ensuring compliance with food safety, hygiene, and local health regulations and operational standards.
• Supporting marketing and promotional initiatives to strengthen brand presence and customer engagement.
• Preparing operational reports and tracking key performance indicators (KPIs) to support strategic decision-making.
• Contributing to business development initiatives, expansion planning, and overall brand growth strategy.
Operation manager
Arya
Khobar
03.2022 - Current
- Managed staff scheduling and oversaw shifts to maintain smooth restaurant operations.
- Coordinating daily restaurant management operations.
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Delivering superior food and beverage service and maximizing customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Responding efficiently and accurately to restaurant customer complaints.
- Appraise staff performance and provide feedback to improve productivity.
- Train new and current employees on proper customer service practices.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Regularly review product quality and research new vendors.
- Ensure compliance with sanitation and safety regulations.
- Controlled operational costs and identified measures to minimise waste.
- Create detailed reports on weekly, monthly, and annual revenues and expenses to inform financial decisions.
- Manage restaurant's good image and suggest ways to improve it.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Implement policies and protocols that will maintain future restaurant operations.
Operation manager
LIV Catering.co
Riyadh
01.2021 - 01.2022
- Coordinated daily restaurant management operations to ensure seamless service delivery.
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Organised and supervised staff shifts to ensure efficient restaurant operations.
- Appraise staff performance and provide feedback to improve productivity.
- Train new and current employees on proper customer service practices.
- Deliver superior service and maximise customer satisfaction.
- Delivered exceptional food and beverage service, enhancing customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Responding efficiently and accurately to restaurant customer complaints.
- Control operational costs and identify measures to cut waste.
- Regularly review product quality and research new vendors.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Managed restaurant's positive image and proposed strategies for improvement.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Implement policies and protocols that will maintain future restaurant operations.
Project manager / Operation manager
Etlalati.co
Al Khobar
01.2018 - 01.2021
- Develop a detailed project plan to track progress.
- Measure project performance using appropriate systems, tools and techniques.
- Perform risk management to minimize project risks.
- Utilised verification techniques to manage changes in project scope, schedule, and costs effectively.
- Manage the relationship with the client and all stakeholders.
- Ensured availability and allocation of resources to meet project requirements.
- Reported project updates to management regularly.
- Establish and maintain relationships with third parties/vendors.
- Created and maintained comprehensive project documentation to support project transparency and stakeholder communication.
Operation manager
Etlalati.co
Dammam
01.2015 - 01.2021
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Coordinating daily restaurant management operations.
- Oversaw staff scheduling to maintain efficient service during peak hours.
- Train new and current employees on proper customer service practices.
- Appraise staff performance and provide feedback to improve productivity.
- Deliver superior service and maximize customer satisfaction.
- Delivering superior food and beverage service and maximizing customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Responding efficiently and accurately to restaurant customer complaints.
- Ensure compliance with sanitation and safety regulations.
- Controlled operational costs and identified measures to reduce waste, contributing to overall profitability.
- Created detailed reports on weekly, monthly, and annual revenues and expenses to inform management decisions.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Reviewed product quality and researched new vendors to enhance menu offerings.
- Manage restaurants good image and suggest ways to improve it.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Implement policies and protocols that will maintain future restaurant operations.
Education
Bachelor of Business Administration - business Administration
AUCE
Lebanon01-2011
Higher National Diploma - Higher Education
Institute franco libanais
01-2006
Skills
- Operational planning
- Operational budget management
- Knowledge of budgeting
- Financial statement analysis
- KPI management
- Project management
- Sales and marketing training
- Report writing
- Performance issue resolution
- Advanced user of Microsoft Office Suite
- Excellent time management skills
- Adapting to a fast-paced, changing environment
- Outstanding leadership abilities
- Excellent communication
Languages
English
French
Arabic
Timeline
Founder & Operations Partner
Traditional Grill Restaurant
02.2024 - Current
Operation manager
Arya
03.2022 - Current
Operation manager
LIV Catering.co
01.2021 - 01.2022
Project manager / Operation manager
Etlalati.co
01.2018 - 01.2021
Operation manager
Etlalati.co
01.2015 - 01.2021
Bachelor of Business Administration - business Administration
AUCE
Higher National Diploma - Higher Education
Institute franco libanais