Awais Ahmed

To assist the Executive Housekeeper in leading and guiding the Housekeeping Department for smooth and effective operation to ensure the highest standards of cleanliness in the units to meet/exceed the guest expectations.

Maintain safe and healthy work environment by following fire, health and safety standards at all times for self, colleagues and guests.

To be flexible to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Prepare roster to ensure proper coverage on all the shifts.

To ensure that all the rooms are prepared and inspected as per standards and according to guest request and needs.

Take an active role in the planning, execution and monitoring of cleanliness and maintenance to ensure that Housekeeping areas are consistently maintained at

highest standards.

To ensure appropriate stock level for the smooth run of the Housekeeping & Laundry operations and to approve requisitions accordingly.

To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.

To attend the daily briefing as well as other meetings as required.

Conduct room inspections to ensure high cleaning standards are upheld.

To implement and follow up daily check lists and prepare cleaning forecast.

To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.

To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

Review and continuously evaluate staff training needs

Establish a communications process with assigned staff, facilitating consistency and operational stability

Maintain up-to-date knowledge of products, processes, technology, systems, and applications

Deliver closed loop resolution by ensuring all customer issues are investigated, addressed and communicated

Prepare, organize and present analysis of product, process, place or people issues, as reported by Guests, for discussion in periodic meetings with Store Operations

Completes various daily, monthly or weekly reporting to management and other duties or special projects as assigned

Coach and direct employees to provide excellent customer service

Maintain an awareness of cleanliness both inside and outside of the store

Light equipment and yard maintenance

Review and continuously evaluate staff training needs

Establish a communications process with assigned staff, facilitating consistency and operational stability

Maintain up-to-date knowledge of products, processes, technology, systems, and applications

Deliver closed loop resolution by ensuring all customer issues are investigated, addressed and communicated

Prepare, organize and present analysis of product, process, place or people issues, as reported by Guests, for discussion in periodic meetings with Store Operations

Completes various daily, monthly or weekly reporting to management and other duties or special projects as assigned.

Coach and direct employees to provide excellent customer service

Maintain an awareness of cleanliness both inside and outside of the store

Light equipment and yard maintenance

Greets Guest and escort them to appropriate department

Manage Pickup and Drop Schedule for Guest (Airport to Hotel and Vice Versa).

Receive and route phone calls to appropriate person

Provide information, directions and help Our Valued Guest and Visitors

Direct guests to a variety of exhibits and amenities inside the parks

Offer information regarding day by day schedules, particular events, and association

Give instant service to guests who have issues or complaints

Greets Guest and escort them to appropriate department

Manage Pickup and Drop Schedule for Guest (Airport to Hotel and Vice Versa).

Receive and route phone calls to appropriate person

Provide information, directions and help Our Valued Guest and Visitors Direct guests to a variety of exhibits and amenities inside the parks

Offer information regarding day by day schedules, particular events, and association

Give instant service to guests who have issues or complaints

Enter & prepare room for cleaning.

Replenish amenities according to standard.

Deliver and retrieve guest request.

Ensure security of guest rooms and privacy of guest.

Responsible for achieving and exceeding the guest satisfaction score.

Update status of rooms cleaned on assignment.

Report any maintenance.

Established a team of housekeeping staff that increased room cleanliness and reduced customer complaints by 100%.

Enter & prepare room for cleaning.

Replenish amenities according to standard.

Deliver and retrieve guest request.

Ensure security of guest rooms and privacy of guest.

Responsible for achieving and exceeding the guest satisfaction score.

Update status of rooms cleaned on assignment.

Report any maintenance.

Enter & prepare room for cleaning.

Replenish amenities according to standard.

Deliver and retrieve guest request.

Ensure security of guest rooms and privacy of guest.

Responsible for achieving and exceeding the guest satisfaction score.

Update status of rooms cleaned on assignment.

Report any maintenance.