AZIZA EL WELY
MADINAH
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Hotel Receptionist
Alhamra
Jeddah, Mecca Region
2021.01 - 2023.12
- Achieved 5-star reviews by delivering outstanding customer service.
- Collected and processed guest data in line with data protection regulations.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Handled customer payments and updated reservations with [Software].
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Informed guests regarding hotel events and announcements.
Marketing Specialist
TIF COMPANY
Al Madinah, Riyadh Region
2020.01 - 2021.12
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Acquired industry knowledge to support marketing efforts and strategies.
- Harnessed customer-centric digital profiles to boost lead conversion and client experience.
- Supported team members with content and campaign planning, boosting market coverage.
- Assessed campaign performance to identify opportunities for improvement.
- Liaised with management teams in developing marketing strategies and plans.
Hotel Receptionist
Pullman Zamzam Madina
Medina, Medina Region
2017.01 - 2019.12
- Achieved 5-star reviews by delivering outstanding customer service.
- Collected and processed guest data in line with data protection regulations.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Handled customer payments and updated reservations with [Software].
Education
2017.01 - 2022.06
Skills
- Exemplary customer service
- Welcoming guests
- Time management
- Word processing
- Problem-solving skills
- Microsoft adept
- NAZEEL
- OPERA
Languages
English
Upper intermediate
Timeline
Hotel Receptionist - Alhamra
2021.01 - 2023.12
Marketing Specialist - TIF COMPANY
2020.01 - 2021.12
Hotel Receptionist - Pullman Zamzam Madina
2017.01 - 2019.12
TAIBAH UNIVERSITY - ,
2017.01 - 2022.06