AZIZA EL WELY

Work history

Alhamra

Jeddah, Mecca Region

01.2021 - 12.2023

Achieved 5-star reviews by delivering outstanding customer service.
Collected and processed guest data in line with data protection regulations.
Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
Handled customer payments and updated reservations with [Software].
Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
Informed guests regarding hotel events and announcements.

TIF COMPANY

Al Madinah, Riyadh Region

01.2020 - 12.2021

Developed and executed sales promotions, increasing revenue through targeted campaigns.
Acquired industry knowledge to support marketing efforts and strategies.
Harnessed customer-centric digital profiles to boost lead conversion and client experience.
Supported team members with content and campaign planning, boosting market coverage.
Assessed campaign performance to identify opportunities for improvement.
Liaised with management teams in developing marketing strategies and plans.

Pullman Zamzam Madina

Medina, Medina Region

01.2017 - 12.2019

Achieved 5-star reviews by delivering outstanding customer service.
Collected and processed guest data in line with data protection regulations.
Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
Handled customer payments and updated reservations with [Software].

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