Bader Bin Haidarah
Jeddah,Saudi Arabia
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Motivated Public Relations Officer with over 15 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building
record.
Overview
22
22
years of professional experience
Work history
Government Relations Officer
Bin Haidarah for Gov. Services
Jeddah, Saudi Arabia
2022.11 - Current
- Renewal of worker residency permits
- Issuance of exit and re-entry visas and final exit visas
- Updating passport information
- Transfer of worker services
- Issuance of commercial registrations
- Issuance of municipal licenses
- Issuance of licenses for any activity from any government agency
- Accounting with all government departments
Proficiency in all government websites such as:
Muqeem website - Madad salary payment website - Social Insurance - Zakat, Income Tax and Customs Authority - Fasah platform - Qwaa Business website
Government Relations Officer
Al Shalal limited Co.
Jeddah, Saudi Arabia
2013.01 - 2022.10
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Government Relations Officer
Al Radadi Factories
Jeddah, Saudi Arabia
2011.01 - 2012.12
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer service representative
Saudi National Bank
Jeddah, Saudi Arabia
2009.05 - 2010.12
- Collaborated with sales team to maximise product visibility and sales.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Government Relations Officer
Qaser Al Qandara
Jeddah, Saudi Arabia
2004.02 - 2008.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Business Administration - Public Relations
King Abdulaziz University
Jeddah, Mecca Region 2016.01 - 2016.07
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Quality Assurance
- Upselling
- Google Workspace
- Marketing
- Programme development
Languages
Arabic
Native
English
Upper intermediate
Timeline
Government Relations Officer
Bin Haidarah for Gov. Services
2022.11 - Current
Bachelor of Business Administration - Public Relations
King Abdulaziz University
2016.01 - 2016.07
Government Relations Officer
Al Shalal limited Co.
2013.01 - 2022.10
Government Relations Officer
Al Radadi Factories
2011.01 - 2012.12
Customer service representative
Saudi National Bank
2009.05 - 2010.12
Government Relations Officer
Qaser Al Qandara
2004.02 - 2008.12