Badr Hesham El Sayed
Dammam,Eastern Province
Summary
Accomplished professional with expertise in retail software utilisation and value proposition development. Demonstrates technical proficiency and adeptness in customer relationship management systems, complemented by extensive e-commerce platform experience. Skilled in market research interpretation, customer service, and client communication, with a proven track record of enhancing customer relations and achieving target setting. Committed to leveraging skills to drive business growth and improve customer satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Sales executive
GOLDEN THREAD INDUSTRIAL FACTORY
Dammam
2022.09 - Current
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Identified new business opportunities that enhanced growth potential of the company.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Increased customer engagement by delivering high-quality product demonstrations.
- Established strong relationships with key industry players to expand business reach.
- Understood customer needs to craft exceptional sales journeys.
- Built rapport with new and existing customers to boost client retention.
- Provided customers with price information and handled financial transactions.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
Accountant
GOLDEN YARNS FACTORY FOR INDUSTRY
Riyadh
2021.03 - 2022.09
- Conducted financial audits for improved internal controls.
- Generated accurate financial reports using advanced software tools.
- Handled complex account reconciliations; ensured consistency in records.
- Streamlined budgeting exercises for efficient financial planning.
- Achieved streamlined operations by implementing efficient accounting systems.
- Improved cash flow through meticulous accounts receivable management.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Organised and carried out month-end, quarterly and year-end processes.
- Managed financial updates, watch lists and insurance files.
- Trained new employees on accounting principles and company procedures.
- Prepared detailed models, reports and charts highlighting complex financial information.
Education
Bachelor of Commerce - Accounting
Cairo University
Cairo/Egypt 2016.06 - 2020.09
Skills
- Retail software utilisation
- Value proposition development
- Technical proficiency
- Customer relationship management systems
- E-Commerce platform experience
- Market research interpretation
- Customer Service
- Customer relations
- Client communication
- Target setting
Languages
English
Upper intermediate
Arabic
Fluent
Affiliations
- Networking and client relationship building
- Studying sales strategies and customer behavior
- Financial analysis and budgeting
References
References available upon request.
Timeline
Sales executive
GOLDEN THREAD INDUSTRIAL FACTORY
2022.09 - Current
Accountant
GOLDEN YARNS FACTORY FOR INDUSTRY
2021.03 - 2022.09
Bachelor of Commerce - Accounting
Cairo University
2016.06 - 2020.09