BANDAR ALANAZI
Riyadh,Riyadh Region
Summary
I am seeking a good opportunity that matches my academic qualifications to invest, develop and benefit from my skills in achieving individual and collective success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
IT technical support specialist
SAMI Advanced Electronics
Riyadh, Riyadh Region
2023.08 - Current
- Provided quality customer service for enhanced user satisfaction.
- Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Active Directory Administrator.
- Assembling the computer and accessories.
- Computer and printer maintenance.
- Configure the computer and install programs.
- Distribution and support devices.
- Equipping meeting rooms.
- Solving technical problems for embassies.
- Setup, configured, and troubleshot Microsoft 365 applications.
Training
Ministry of Foreign Affairs
Riyadh, Riyadh Region
2022.11 - 2023.05
IT Support Technician.
Education
Diploma - telecommunications
College of Telecomm and Information
Riyadh, Riyadh Region 2019.09 - 2022.06
Skills
- Hardware troubleshooting
- Troubleshooting acumen
- Managing tasks and problem-solving skills
- Risk Management
- Able to work on my initiative or as part of a team
- Threat Detection
- Microsoft Office
- Equipping meeting rooms
- Time Management
- Computer and printer maintenance
- Active Directory
Certification
Certificate of Appreciation for the year 2024 from the Ministry of Foreign Affairs
Timeline
IT technical support specialist
SAMI Advanced Electronics
2023.08 - Current
Training
Ministry of Foreign Affairs
2022.11 - 2023.05
Diploma - telecommunications
College of Telecomm and Information
2019.09 - 2022.06