Mohammad Khan
Makkah,02
Summary
Dynamic IT Technical Support Specialist with proven expertise at Matajer ALSaudia in advanced troubleshooting and network administration. Successfully streamlined repair processes, enhancing efficiency and user satisfaction. Skilled in server maintenance and incident management, with strong verbal communication abilities to train and support end-users effectively.
Overview
21
21
years of professional experience
Work History
IT Technical Support Specialist
Matajer ALSaudia
09.2019 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, LAN ,WAN throgh CISCO Systems , And Commscope Ruckas System
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Planned implementation of network enhancements and upgrades.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
IT Technical Support Intern
Matajer Al Saudia All Branches
01.2016 - 08.2019
- Managed high levels of call flow and responded to technical support needs.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems Network Printers ,Industrial Plotters and Large Format Printers, Receipt Printer, POS Stations , Scanners and network connections.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Inventory Specialist
Matajer AlSaudia
02.2009 - 12.2015
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
A+ Computer Technician
Al Qamar Cumputer
10.2004 - 01.2009
- Assisted customers by answering questions and suggesting merchandise.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Ordered goods from various vendors to maintain store merchandise levels.
- Kept sales receipts and maintained accounting records.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
- Installed CCTV, NVRs and security systems.
Education
High School Diploma -
Secondary Imam Al Bayhaqi
Makkah Skills
- Server maintenance
- Wireless networking
- Security protocols
- End-user training
- Hardware installation
- Advanced troubleshooting
- Network administration
- Disaster recovery planning
- Application support
- Help desk support
- Incident management
- Virtualization technologies
- Videoconferencing
- Hardware diagnostics
- Network diagnostics
- User credential management
- Desktop support
- Software diagnosis
- Technical troubleshooting
- Remote support
- Hardware troubleshooting
- Issue troubleshooting
- Ticket support system management
- Staff education and training
- Technical support
- Network configuration
- Decision-making
- Verbal and written communication
- User support
Languages
Arabic
Native or Bilingual
English
Full Professional
Urdu
Native or Bilingual
sindhi
Full Professional
Timeline
IT Technical Support Specialist
Matajer ALSaudia
09.2019 - Current
IT Technical Support Intern
Matajer Al Saudia All Branches
01.2016 - 08.2019
Inventory Specialist
Matajer AlSaudia
02.2009 - 12.2015
A+ Computer Technician
Al Qamar Cumputer
10.2004 - 01.2009
High School Diploma -
Secondary Imam Al Bayhaqi