DANA KAZALI
Riyadh,Saudi Arabia
Summary
I have 5 years of experience in marketing, sales, support, and call center roles in the cosmetics and medical devices industry. As a dedicated professional with extensive experience in advertising and client relations, I have developed skills in promoting services and engaging with patients in healthcare settings. My background includes a strong focus on cosmetic surgeries and related services, ensuring that patients are well-informed and supported throughout their experience.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Sales And marketing Representative
Al Shalabi Specialized Clinic
Amman, Jordan
01.2022 - 01.2024
- Developed and implemented targeted marketing campaigns for cosmetic surgery services
- Enhanced brand visibility and attracted patients through digital platforms
- Collaborated with marketing and other professionals to coordinate marketing efforts.
- Scheduled appointments and meetings with clients and customers to discuss requirements and solutions.
- Delivered outstanding after-sales care through regular communication with customers.
Patient Communication Post-Operation
Paris Center
, Jordan
01.2020 - 01.2022
- Followed up with patients post-operation to ensure satisfaction and address concerns
- Managed patient communication with sensitivity and empathy after procedures
- Built lasting patient relationships, enhancing both their recovery and positive word-of-mouth referrals
Call Center Agent
Crasiva Center
Jordan
01.2019 - 01.2020
- Excelled in managing high call volumes in a fast-paced call center environment
- Enhanced verbal communication skills, making callers feel valued and understood
- Handled customer calls promptly using effective telesales skills
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Maintained up-to-date client records in database systems.
- Improved customer satisfaction ratings through responsive query resolution.
Education
Economy, Money and Business - Economics
Al Yarmok University
Jordan 01.2014 - 12.2019
Skills
- Patient Communication Post-Operation
- Advertising Clinic Services
- Patient Communication Post-Operation
- Customer Service
- Public Relations
- Marketing
- Product presentations
- Microsoft Office Applications
Languages
Arabic
Fluent
English (basic)
Upper intermediate
EXPERTISE
Sales and Marketing
Management Skills
Creativity
Call Center
Digital Marketing
Negotiation
Critical Thinking
Leadership
After-sales service
Affiliations
- Photography
- Travel
Timeline
Sales And marketing Representative
Al Shalabi Specialized Clinic
01.2022 - 01.2024
Patient Communication Post-Operation
Paris Center
01.2020 - 01.2022
Call Center Agent
Crasiva Center
01.2019 - 01.2020
Economy, Money and Business - Economics
Al Yarmok University
01.2014 - 12.2019
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