Dhafer Qazah
Riyadh,Saudi Arabia
Summary
Networks and Communications Engineer with 7+ years of experience across the transportation and education sectors, including 6 years as a Metro Engineer working with communications and CCTV systems. Now specializing in education quality assurance, contract supervision, and Public-Private Partnership (PPP) projects for aviation training colleges in Saudi Arabia, with strong experience in inspection visits, accreditation support, formal reporting, and stakeholder coordination.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations Specialist
Colleges of Excellences
Riyadh, Saudi Arabia
2026.02 - Current
- Contract supervision: Supervising and monitoring contracts with training providers/colleges, ensuring compliance with contractual terms, deliverables, and performance standards.
- KPI Owner: Created and developed 10+ key performance indicators related to Education Industry (%Training Quality, #Graduated Students, %Contract Compliances, etc..), own the full KPI lifecycle including defining targets, tracking and reporting performance results, analyzing trends and gaps, and driving corrective actions to ensure objectives are met.
- Public Private Partnership (PPP): Managing and supporting PPP initiatives with private training providers, monitoring partner performance and contractual obligations, and ensuring alignment with strategic and quality goals
- Data analysis & visualization: Building Power BI dashboards and Excel reports to track student enrollment, KPIs, and performance metrics across 6 colleges.
- Compliance verification: Ensuring colleges meet regulatory and institutional requirements through documentation review and on-site verification.
OCC Controller
RATP Dev (Capital Metro Project)
Riyadh
2024.04 - 2026.02
- Ensures local level operations activities are conducted properly and according to performance targets, and do not pose any significant risk.
- Is in charge of managing train movement across all areas.
- Receives all fault logs for maintenance requests coming from stations and the alarms coming from systems failures and train faults.
- Assists the OCC Chief Controller in delivering the transport offer as planned.
- Utilities Public Announcement and Passenger Information Systems in stations/trains to convey passenger information.
- Is in charge of all aspects related to Station operations.
- Is in charge of gathering information from the TCC Coordinator, the ATS TCC workstation, or CAMCO’s staff and disseminating information about his line to passengers and stakeholders.
Building Manager (KAFD)
RATP Dev (Capital Metro Project)
Riyadh
2023.06 - 2024.03
- Responsible and behaving as Leader (Bronze Commander) of all Staff deployed in King Abdullah Financial District ICONIC Station (CS Staff, Security Staff and FLOW Line 4&6 Staff) in case of any Degraded or Emergency incidents.
- Implement Incident Solving strategy, and handle all aspect related.
- Manage Operation and Maintenance radio in the whole station area with the ability to communicate with O&M staff relevant to Line 1 and Lines 4&6.
- Maintaining all workstations related to the Building Manager Responsibilities (FSCADA, BMS, ACID, NRT, Lighting Control, ISM, CCTV’s).
- Ensure that a good HSQE and Information Security culture is promoted within their directorate and among their peers, subcontractors and third parties.
Station Operation Manager
RATP Dev (Capital MetroProject)
Riyadh
2020.11 - 2023.06
- Monitoring and controlling different railway systems including Automatic train supervision, SCADA Systems, Building Management Systems (BMS) and Fire Alarm Control Panel (FACP).
- Managing station's operation, and acting as first respond to rescue the train in case of failure.
- Handle Emergency Cut-off Device, Operator Train Emergency Stop (OTES), Train Emergency Stop (TES), Emergency Egress Door (EEH), Blue Light Station (BLS).
- Involved in T&C activities along with BACS (construction phase).
- Log Fault for maintenance team to intervene (in the logbook or contacting the Maintenance Controller). and coordinate maintenance work at the station.
Station Operations Assistant
RATP Dev (Capital Metro Project)
Riyadh
2020.03 - 2020.11
- Developed a complete knowledge of the Red Line of Riyadh Metro Project.
- Be in charge of the station where deployed.
- Act according to defined incident Solving strategy, and hand all aspects related.
- Monitoring and controlling different railway systems including Automatic train supervision, SCADA Systems, Building Management Systems (BMS) and Fire Alarm Control Panel (FACP).
HR Consultant
MERCANS
Riyadh
2019.03 - 2019.12
- Provided internal and external stakeholders with professional, compliant HR support for smooth-running CAMCO processes.
- Develop and track goals for the recruiting and hiring process.
- Screen applicants to evaluate if they met the position.
- Interviewed more than +100 applicants.
Education
Bachelor - Communication's & Network's Engineering
King Khaled University
Abha 2013.09 - 2018.07
Skills
- Communication Skills
- Leadership
- Troubleshooting
- Operations Management
- Building Management Systems (BMS)
- Supervisory Control and Data Acquisition (SCADA)
- Documentation
- Key Instructor
- Compliance reporting proficiency
- Power BI tools
- Expert with Microsoft excel
- Big data handling
- Understanding of data governance
- KPI Professional
LANGUAGES
English - Highly proficient
Arabic - Native speaker
Certification
- PMP by PMI-2024.
- Lean Six Sigma (Yellow Belt) by Six Sigma Global Institute-2024.
- KPI Professional by KPI Institute-2026.
- AI Applications by IBM-2026.
Affiliations
- PMI Membership KSA Chapter
- Saudi Engineering Council (SEC) Riyadh
Timeline
Operations Specialist
Colleges of Excellences
2026.02 - Current
OCC Controller
RATP Dev (Capital Metro Project)
2024.04 - 2026.02
Building Manager (KAFD)
RATP Dev (Capital Metro Project)
2023.06 - 2024.03
Station Operation Manager
RATP Dev (Capital MetroProject)
2020.11 - 2023.06
Station Operations Assistant
RATP Dev (Capital Metro Project)
2020.03 - 2020.11
HR Consultant
MERCANS
2019.03 - 2019.12
Bachelor - Communication's & Network's Engineering
King Khaled University
2013.09 - 2018.07