Summary
Overview
Work history
Education
Skills
Timeline
Generic
Don Sachin

Don Sachin

Riyadh,Saudi arabia

Summary

Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Overview

11
11
years of professional experience

Work history

Senior head waiter

Yauatcha Riyadh
Riyadh, Saudi arabiya
2019.11 - Current
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
  • Delivered quality service by providing warm and welcoming environment.
  • Followed food hygiene and safety procedures in line with requirements.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Greeted customers, presented menus and shared information about available special items.

Captain waiter

Margosa bay
, Sri lanka
2017.03 - 2019.09
  • Greeted customers, presented menus and shared information about available special items.
  • Organised special events functions, ensuring memorable dining experiences for guests.
  • Trained new waiting staff for improved performance and quality of service.
  • Ensured timely food service, impressing guests with efficiency.
  • Boosted team morale with positive attitude, resulting in better work performance.

Waiter

Movenpick hotel & resort
, Kuwait
2015.01 - 2017.01
  • Delivered excellent customer service through friendly and polite interaction.
  • Managed table settings for optimal dining experience.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Education

Diploma of Higher Education - Hotel Management

Sri lanka institute of tourism and hotel management
Colombo
2012-01

Skills

  • International cuisine familiarity
  • Staff training delivery
  • Knowledge of dietary restrictions
  • Food service procedures
  • Cash handling
  • Complaint management
  • Product knowledge
  • POS Systems
  • Menu memorisation
  • Complaint resolution
  • Food safety procedures

Timeline

Senior head waiter

Yauatcha Riyadh
2019.11 - Current

Captain waiter

Margosa bay
2017.03 - 2019.09

Waiter

Movenpick hotel & resort
2015.01 - 2017.01

Diploma of Higher Education - Hotel Management

Sri lanka institute of tourism and hotel management
Don Sachin