Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
11
11
years of professional experience
Work history
Senior head waiter
Yauatcha Riyadh
Riyadh, Saudi arabiya
2019.11 - Current
Resolved customer complaints promptly, fostering a positive dining environment.
Increased customer satisfaction by delivering prompt, courteous service.
Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Delivered quality service by providing warm and welcoming environment.
Followed food hygiene and safety procedures in line with requirements.
Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Greeted customers, presented menus and shared information about available special items.
Captain waiter
Margosa bay
, Sri lanka
2017.03 - 2019.09
Greeted customers, presented menus and shared information about available special items.
Organised special events functions, ensuring memorable dining experiences for guests.
Trained new waiting staff for improved performance and quality of service.
Ensured timely food service, impressing guests with efficiency.
Boosted team morale with positive attitude, resulting in better work performance.
Waiter
Movenpick hotel & resort
, Kuwait
2015.01 - 2017.01
Delivered excellent customer service through friendly and polite interaction.
Managed table settings for optimal dining experience.
Remained calm under pressure, ensuring better performance during peak hours.
Maintained knowledge of menu items, leading to accurate order taking.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
Diploma of Higher Education - Hotel Management
Sri lanka institute of tourism and hotel management
Colombo
2012-01
Skills
International cuisine familiarity
Staff training delivery
Knowledge of dietary restrictions
Food service procedures
Cash handling
Complaint management
Product knowledge
POS Systems
Menu memorisation
Complaint resolution
Food safety procedures
Timeline
Senior head waiter
Yauatcha Riyadh
2019.11 - Current
Captain waiter
Margosa bay
2017.03 - 2019.09
Waiter
Movenpick hotel & resort
2015.01 - 2017.01
Diploma of Higher Education - Hotel Management
Sri lanka institute of tourism and hotel management