Edrees Dahlan

• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
• Helped find leading online retailers and platforms to connect with consumers.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
• Developed advertising tactics and implemented new solutions for increased brand awareness.
• Troubleshot issues with websites and fixed scripting and use issues.
• Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
• Improved website functionality by redesigning, updating and implementing plugins and extensions.
• Successfully drove new product lines to increase annual profits.
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• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Analyzed problems and worked with teams to develop solutions.
• Inspected third-party equipment installations to verify correct and consistent operations performance.
• Performed troubleshooting for Cisco, and packet analysis.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Provided detailed network diagrams and procedural guidelines.

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