Ebtisam Alghamdi
Riyadh,Saudi Arabia
Summary
Dedicated Operation Specialist with 6 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation Specialist
Task-Information Technology Company
02.2023 - Current
- Delivered business operations initiatives to improve time and cost efficiency.
- Apply new approach to daily tasks, improving efficiency and productivity.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Analyze business processes, systems and data to identify opportunities for enhancement and efficiency.
- Increased revenue by upselling and recommending products.
Sales Consultant
Riyad Bank
01.2022 - 02.2023
- Handled high-volume telesales enquiries within call-time targets.
- Facilitated product training sessions for sales representatives to enhance product knowledge.
- Analyze sales figures, identifying areas to improve and implementing remedial action.
Sales Manger
Alrajhi Bank
01.2016 - 04.2018
- Used multi-source data to determine sales and delivery terms for products and services.
- Recommended loan approvals and denials based on customer credit worthiness.
- Supported front-line sales teams with well-coordinated administrative operations.
Education
Bachelors in information technology -
King Saud University
Riyadh, Saudi ArabiaSkills
- Workflow analysis
- Forecasting and planning
- Complex problem resolution
- Integrated Reporting Information System (IRIS)
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Certification
- Strategic Planning for organizations-Doroob
- Risk Management - Awasser Training and Consulting.
- Project Management - MCIT.
- Professional Behaviour rules - Alrajhi Bank.
- Professional writing-Selah Training Academy.
- Excellent Customer Service - Management Expert Training & Consulting.
- Behavioural skills development - Dale Carnegie Centre.
Languages
Arabic(Native)
English(Advanced)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operation Specialist
Task-Information Technology Company
02.2023 - Current
Sales Consultant
Riyad Bank
01.2022 - 02.2023
Sales Manger
Alrajhi Bank
01.2016 - 04.2018
Bachelors in information technology -
King Saud University
- Strategic Planning for organizations-Doroob
- Risk Management - Awasser Training and Consulting.
- Project Management - MCIT.
- Professional Behaviour rules - Alrajhi Bank.
- Professional writing-Selah Training Academy.
- Excellent Customer Service - Management Expert Training & Consulting.
- Behavioural skills development - Dale Carnegie Centre.
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