Edrak ALMohanna

• Leading CRM B2B IT transformative projects for Sales, UMP, and F&O, driving significant business impact.
• Improved project execution and merchants satisfaction through innovative management techniques.
• Leveraged cutting-edge technologies to deliver exceptional results.
  Demonstrated ability to lead cross-functional teams, fostering a collaborative and high-performance work environment.
• Applying Agile methodology to streamline processes and enhance project delivery.
• Implemented best practices in Scrum theories, rules, and processes to enhance operational agility across the projects.

• Managing the delivery of the TRM (Fraud Tool) on MPGS in EMEA region.
• Developed comprehensive project plans for successful execution.
• Developed project charter and scope for streamlined execution.
• Built relationships with clients for maximum satisfaction and long-term business success.

• Business Owner of CRM Microsoft Dynamics 365

- Devised long-term strategy for CRM service provision.

- Established clear sales processes to improve team productivity.

- Enhanced user interface by introducing customised dashboards in the CRM system.

• Business Owner of digital journeys on RBWM for Credit Cards , Mortgages and Personal Finance.

- Identified service gaps, developing plans to strengthen or expand offerings.

- Organised regular meetings with stakeholders to discuss progress and challenges faced in production stages.

• Managing the delivery of portfolios and 30 different projects. focused mainly on following:

- E-forms projects (Personal loans , Mortgages)

- CRM ,Marketing ,Wealth Management Portfolios.

• Supported the Head of PMO with complex projects.

• Managing 23 projects under different portfolios.
• Mentored and guided the stakeholders to enhance performance and exceed customer expectations.
• Reported on status for each project to appropriate stakeholders.
• Handled change requests effectively, minimising disruption to planned schedules.

• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Generated business intelligence reports to inform strategic decision-making.

• Experience of bank accounts and credit cards, loans, insurance policies and mutual funds.