Edrak ALMohanna

• Led end-to-end strategy and lifecycle management for IPS, RTGS, SADAD, and SWIFT & Swift Alliance platforms, ensuring robust, scalable infrastructure aligned with the bank’s vision.
• Directed technology modernization initiatives that boosted transaction processing efficiency by 30%, reinforced security protocols, and maintained full regulatory compliance across domestic and international payment networks.
• Served as primary vendor owner: cultivated strategic partnerships, negotiated and enforced SLAs, and optimized service delivery to elevate system reliability and customer satisfaction.
• Acted as the bank’s Single Point of Contact with Saudi Payments, ensuring seamless coordination, compliance, and integration with national payment schemes.

• Leading CRM B2B IT transformative projects for Sales, UMP, and F&O, driving significant business impact.
• Improved project execution and merchants satisfaction through innovative management techniques.
• Implemented best practices in Scrum theories, rules, and processes to enhance operational agility across the projects.

• Managing the delivery of TRM (Transactions Risk Management) on MPGS (Mastercard Payment Gateway System) in EMEA region.
• Developed comprehensive project plans for successful execution.

• Product Owner of CRM (Dynamics 365)

- Devised long-term strategy and roadmap for CRM service provision.

- leading the configuration and integration projects with the PM.

- Enhanced user interface by optimizing transaction workflows

• Product owner of digital journeys for Credit Cards, Mortgages and Personal Finance.

- Segment the product strategically into (MVPs), thereby enhancing project focus and accelerating delivery timelines.

• Supported the Head of PMO with complex projects.
• Managing the delivery of several portfolios and 30 different projects (CRM,Marketing, CVM and wealth).
• Work closely with transformation management team in terms of alignment in projects, budget, demand and more.

• Managed the full life cycle of 23 projects (CRM,CPM) from planning to execution and delivery.
• Handled change requests effectively, minimizing disruption to planned schedules.