Elsayed Ahmed Elmarakby
Jeddah,First civil Koranic Girls, Qawra, Taif
Summary
Service Operations Leader with over 16 years of comprehensive experience in the automotive industry. My career is built on a unique blend of 8 years in vehicle assembly and production management, followed by 8 years of strategic Service Operation leadership. I specialize in business turnarounds, evidenced by my successful intervention in saving a major service center from closure in 2018. Expert in optimizing KPIs, leading cross-functional teams, and transforming underperforming branches into profitable, market-leading centers through operational excellence and superior customer retention
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Operation Manager
Abdul Latif Jameel Body and Paint Works Company Ltd
At Taif
09.2017 - Current
- Strategically steered day-to-day service operations by implementing short- and long-term business strategies, resulting in enhanced operational efficiency and the achievement of year-on-year profitability goals.
- Optimised workshop scheduling, technical training programmes, and inventory control systems to minimise downtime and ensure a seamless parts supply chain.
- Standardised operational workflows through the rigorous implementation of SOPs, ensuring 100% compliance with quality, logistics, and safety standards.
- Managed facility assets and high-value workshop equipment, establishing a preventive maintenance schedule that significantly reduced equipment failure rates.
Elevated Customer Satisfaction Index (NPS, VOG, Google review) by establishing proactive feedback loops and rapid-response systems to resolve complex service complaints.
- Boosted upselling revenue by implementing consultative selling techniques and comprehensive Vehicle Health Checks (VHC), increasing the average repair order value.
- Championed customer retention strategies, fostering long-term loyalty through consistent adherence to premium service standards, and transparent communication.
- Cultivated high-performing, cross-functional teams by aligning service, parts, marketing, and procurement departments to meet fluctuating production demands.
- Led Root Cause Analysis initiatives to identify service bottlenecks, implementing corrective actions that reduced 'back job' and rework.
- Mentored and coached engineering and production team members, enhancing technical competencies, and fostering a culture of continuous professional development.
- Oversaw the end-to-end production process, ensuring precise documentation, and quality assurance prior to vehicle dispatch and delivery.
Service Advisor
Abdul Latif Jameel Body and Paint Works Company Ltd
Makkah
04.2014 - 09.2017
Production Engineer
Al-Amal Company For Assembly vehicles (BYD,LADA)
Tenth Of Ramadan
01.2009 - 02.2014
Education
Bachelor of Science - Mechanical Engineering
Al-Azhar Unvirsity
Nasser City, Cairo07-2008
Skills
- Process improvement strategies
- health and safety compliance
- Marketing
- Continuous improvements
- Business and Operations Management
- Business Planning
- Policies and procedures implementation
- Operational efficiency
- Strategic planning
- Quality assurance
- Technical training
- Service excellence
Additional Information
https://www.linkedin.com/in/elsayed-ahmed-elmarakbipmp-bb2aa81b2/, PMP certificate, Certified Manager (CM), Master In-Demand Professional Soft Skills, Yellow belt six sigma certificate and new continues in program to get green and black belt, Financial Accounting for MBA, Engineering and Non-Finance, Developing Your Emotional Intelligence, Business Analysis & Process Management, TSA21 certificate
Languages
English
Advanced
C1
Certification
-PMP certified from (PMI)
-six sigma black belt certified
- Certified Manager (CM)
-Master In-Demand Professional Soft Skills
-Critical Thinking Course completed on Oct 04, 2021- linked in learning & PMI
-Finance for Non-Financial Managers Course completed on Oct 11, 2021-linked in leering
-Financial Accounting masterclass for MBA , Engineers ,Non-Fin course completed oct 2021 -Udemy -Business Analysis & Process Management course completed J a n 9 , 2 02 2 - Coursera
-Marketing Foundations Course completed on Sep 29, 2021 -linked in learning
-Foundations of Performance Management Course completed on Dec 10, 2021-linked in learning - New TSA21 Dec 2015 - Toyota
- General industry safety and health Aug. 2020 OSHA Academy
- Body estimation course Jan 2015 -Abdul Latif Jameel center for continues learning
- the language of business Nov.2018 -Abdul Latif Jameel center for continues learning
-customer service &The Art of negotiation -Apr 2016 - Abdul Latif Jameel center for continues learning
Interests
- Automotive Trends: Keeping up-to-date with the latest EV (Electric Vehicle) technologies and automotive manufacturing innovations
Strategic Gaming: Enjoying chess or strategy-based simulations that sharpen decision
Accomplishments
- Increased sales by 68% while reducing costs by 108%, leading to 35% net profit.
-3rd Place, Kaizen Marathon (2024): Spearheaded a strategic project that significantly boosted cash flow and upselling revenue through optimized service workflow and sales techniques.
- 3rd Place, Kaizen Marathon (2022): Developed and implemented an operational improvement project that substantially enhanced the Net Promoter Score (NPS) and customer loyalty.
- Kodawari Workshop Certification (2020, 2022): Formally recognized for achieving the high "Kodawari" standards of excellence in workshop management, cleanliness, and operational precision.
Top Sales Achievement Award (2019, 2022, 2024): Consistently recognized as the "Best Sales Achiever" for exceeding aggressive revenue targets service sales goals.
- 2nd Place, National Sales Excellence (2024): Ranked as the second-highest performer across the regional network for sales volume and service conversion.
-ELATE Program (2023, 2024, 2025): Successfully maintained elite status within the Jameel Standard "ELATE" program for three consecutive years, demonstrating consistent adherence to world-class automotive service benchmarks.
Timeline
Service Operation Manager
Abdul Latif Jameel Body and Paint Works Company Ltd
09.2017 - Current
Service Advisor
Abdul Latif Jameel Body and Paint Works Company Ltd
04.2014 - 09.2017
Production Engineer
Al-Amal Company For Assembly vehicles (BYD,LADA)
01.2009 - 02.2014
Bachelor of Science - Mechanical Engineering
Al-Azhar Unvirsity