Elsayed Elmarakbi
At Taif,Saudi Arabia
Summary
Diligent Operations Manager bringing 7th years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritise tasks. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Service Operation Manager
Abdul Latif Jameel Body and Paint Works Company Ltd
At Taif, Makkah, Saudi Ariba
09.2017 - Current
- Managed scheduling, training and inventory control
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Built strong operational teams to meet process and production demands
- Delivered positive customer experiences by implementing effective quality assurance practices
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Collaborated with customers to offer solutions to service needs
- Adhered to customer service standards to foster satisfaction and retention
- Oversaw production process and prepared proper documentation for dispatch
- Participated in cross-functional teams with manufacturing, quality, marketing and procurement departments
- Applied critical thinking to analyses problems, evaluate solutions and select best decisions.
- Handled root cause analysis, implementing corrective actions when necessary.
- Drafted procedural statements and guidelines for company-wide use.
- Organised financial and operational data to help with yearly budgeting and planning.
- Led and managed administrative staff to maintain smooth daily operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Identified individual strengths and weaknesses, adapting training programmes to suit.
- Highlighted performance issues to reduce gaps and enable aligned tracking with current business plans.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
Service Advisor
Abdul Latif Jameel Body and Paint Works Company Ltd
Makkah
04.2014 - 09.2017
- Performed service advisor duties including handling customer inquiries, providing estimates, managing appointments, and ensuring customer satisfaction
- Collaborated with customers to offer solutions to service needs
- Adhered to customer service standards to foster satisfaction and retention
- Recommended additional, useful services to customers to increase overall sales.
Production Engineer
Al-Amal Company For Assembly vehicles (BYD,LADA)
Tenth Of Ramadan
01.2009 - 02.2014
- Managed production process and ensured proper documentation for dispatch
- Oversaw machine maintenance and repairs
- Participated in cross-functional teams with manufacturing, quality, marketing, and procurement departments
- Mentored new engineering and production team members
- Handled root cause analysis and implemented corrective actions when necessary.
Education
Bachelor of Science - Mechanical Engineering
Al-Azhar Unvirsity
Nasser City, CairoSkills
- Process improvement strategies
- CRM
- soft skills
- Marketing
- Continuous improvements
- Business and Operations Management
- Business Planning
- Policies and procedures implementation
- Strategic planning
- Problem-solving
- Leadership
- Communication skills
- Coaching and mentoring
- Quality Assurance and Control
- Regulatory risk
- Risk prevention
Languages
Arabic
Native
English
Fluent
Custom
https://www.linkedin.com/in/elsayed-ahmed-elmarakbipmp-bb2aa81b2/, PMP certificate, Certified Manager (CM), Master In-Demand Professional Soft Skills, yellow belt six sigma certificate and new continues in program to get green and black belt, Financial Accounting for MBA,Engineering and NonFinance, Developing Your Emotional Intelligence, Business Analysis & Process Management, TSA21 certificate
Certification
. Master In-Demand Professional Soft
Skills from linked in learning
. Certified Manager from Institute of Certified Professional Manager
. PMP from PMI
.Green Blat lean Six Sigma
.General Industry Safety and Health from OSHA
.Building Resilience from CPE
.Time Management from CPE
.Business Ethics from CPE
.Financial Accounting for MBA, Engineering and Non-Finance from UDEMY
Timeline
Service Operation Manager
Abdul Latif Jameel Body and Paint Works Company Ltd
09.2017 - Current
Service Advisor
Abdul Latif Jameel Body and Paint Works Company Ltd
04.2014 - 09.2017
Production Engineer
Al-Amal Company For Assembly vehicles (BYD,LADA)
01.2009 - 02.2014
Bachelor of Science - Mechanical Engineering
Al-Azhar Unvirsity
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