Emran Khan
Makkah,6964 Waly Al Ahd Dist
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
10
10
years of professional experience
Work History
Relationship Officer
Al Jazira Bank
Makkah
Customer Service Officer
Al Jazira Bank
Makkah
06.2013 - Current
- Delivered presentations and demonstrations to persuade clients to buy new services and products.
- Visited current and potential clients to promote company products and services.
- Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
- Passed customer feedback to sales or product teams to make improvements on company offerings.
- Maintained working knowledge of available products and services.
- Provided professional and helpful support to new and existing clients.
- Recorded and processed customer data accurately.
- Responded to customer queries and provided excellent customer service.
- Applied best practices to comply with customer service procedures.
- Engaged in team-building activities to build rapport with staff.
Education
Bachelor of Science - Economics And Administration
King Abdulaziz University
Jeddah 07/2013 - 07/2017
Skills
- Integrative negotiation
- Advanced product knowledge
- Payment processing
- Data verification procedures
- Customer experience
- Staff training and mentorship
- Data confidentiality
- Customer relations
Languages
Arabic
Native
English
Elementary
Timeline
Customer Service Officer
Al Jazira Bank
06.2013 - Current
Relationship Officer
Al Jazira Bank
Bachelor of Science - Economics And Administration
King Abdulaziz University
07/2013 - 07/2017
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