Entsar Almshrafi
Riyadh
Summary
To use my skills in the best possible way for achieving the organization's goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
AML Officer
Alistithmar Capital
Riyadh, Riyadh Region
2022.01 - Current
- Working with internal stakeholders in terms of lists, transactions, product and services.
- Arranging with Tadawul and NAFITH for the requirements
- Updating and monitoring existing AML and sanctions lists
- Investigate and monitor suspicious financial activities
- Implement and adjust to new regulations passed by government bodies
- Implement and review the Bank’s compliance program
- Evaluate policies/procedures and ensure they are in line with all regulations
AML Assistance
Alistithmar Capital
Riyadh, Riyadh Region
2019.12 - 2022.01
- Comply with UN daily terror & suspicious names by red-flagging their accounts if any.
- Comply with CMA requests in regards to some of banks' customers.
- Comply with MAKKEN requests.
- Updating AML and sanctions lists
Customer Service
Alistithmar Capital
Riyadh, Riyadh Region
2014.12 - 2019.12
- Provided outstanding customer service.
- Promptly responded to general inquiries from members, staff and customers via different communication channels.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
- Maintain up-to-date knowledge of the bank policies regarding account changes, services and upgrades.
- Handling customer complaints
Customer Service
Riyad Bank
Riyadh, Riyadh Region
2014.01 - 2014.12
- Maintained high feedback ratings through enhanced customer service.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
- Increased client retention by providing superior customer service.
- Consult with customers to evaluate needs and determine best options.
- Handled multiple enquiries whilst maintaining outstanding customer service.
Education
Bachelor of Business Administration - Business Administration
Al-Imam Muhammad Ibn Saud University
Riyadh 2009.07 - 2013.06
Skills
- Communication skills
- Work Under Pressure
- Time Management
- Leadership
- Problem Solving
- Fast Learner
Professional certificates
- Financial Crimes
- CMA Regulations and Updates
- The Compliance & AML /CTF certificate (CME-2) (2018)
- Capital Market CME-1 (2015)
Timeline
AML Officer
Alistithmar Capital
2022.01 - Current
AML Assistance
Alistithmar Capital
2019.12 - 2022.01
Customer Service
Alistithmar Capital
2014.12 - 2019.12
Customer Service
Riyad Bank
2014.01 - 2014.12
Bachelor of Business Administration - Business Administration
Al-Imam Muhammad Ibn Saud University
2009.07 - 2013.06