ESSA ESSA
Khobar
Summary
Results oriented Sales and Business Development Leader with 16 years of experience driving commercial growth, operational excellence, and team performance across competitive markets. Demonstrated success in increasing sales by 33%, leading cross-functional teams of 18 professionals, and reducing operating costs by 13%. Skilled in strategic planning, P&L management, customer acquisition, key account development, and organizational leadership. MBA-qualified from IBA London, with a strong ability to align business strategy with revenue growth and operational efficiency.
Overview
20
20
years of professional experience
Work History
Sales Supervisor (Acting Regional Manager)
Alkhorayef Commercial
Khobar
11.2019 - Current
- Led sales member team across multiple product lines.
- Achieved 33% sales growth through strategic planning, KPI tracking, and market expansion.
- Improved sales conversion with structured pipeline management.
- Strengthened client retention; increased repeat business and long-term contracts.
- Developed dashboards and forecasts for senior management.
- Built new business partnerships to drive customer acquisition and generate revenue.
Customer Service Team Leader
Contact Center Company
Jeddah
06.2017 - 09.2019
- Supervised operations, improved customer satisfaction metrics.
- Reduced service escalations via coaching and workflow optimization.
- Streamlined processes to enhance service delivery efficiency.
- Trained new staff on company policies, product knowledge, and customer service best practices, ensuring high-quality service.
Warehouse Manager
Alkhorayef Commercial
Jeddah
04.2013 - 10.2015
- Oversaw warehouse operations, ensuring efficient management of inventory, freight, and logistics.
- Coordinated with suppliers and transport companies to streamline inbound and outbound logistics operations.
- Established inventory control systems, minimising stock discrepancies and enhancing order accuracy.
- Increased inventory accuracy and minimized non-moving stock.
- Executed stock audits, identifying discrepancies and implementing corrective actions to uphold inventory integrity.
- Implemented performance initiatives to boost productivity and reduce downtime.
- Reduced operational costs by 13% via process improvements.
Warehouse Manager
Alkhorayef Commercial
Jeddah
04.2006 - 05.2011
- Managed warehouse operations, overseeing inventory, freight, logistics to ensure smooth operations.
- Implemented performance initiatives, increasing productivity and minimising downtime.
- Analysed warehouse processes and recommended improvements to enhance throughput and cut costs.
- Increased inventory accuracy and minimized non-moving stock.
- Managed budget for warehouse operations, controlling expenses to stay within financial targets.
Education
Master of Business Administration -
IBA London
06-2026
Bachelor of Administrative Science -
King Abdulaziz University
01-2021
English Intensive Program -
English Language Center
Los Angeles01-2012
Diploma in Electrical Technology -
College of Technology
Makkah01-2005
Skills
- Sales strategies
- Strategic planning
- Relationship management
- Sales data analysis
- Business development
- CRM Systems
- Pipeline Management
- Forecasting
- Market Expansion
- Client Retention
- Inventory & Warehouse Management
- Cost Control
- Process improvement
- Budget Oversight
- KPI monitoring and analysis
Languages
English
Proficient
C2
Arabic
Proficient
C2
Timeline
Sales Supervisor (Acting Regional Manager)
Alkhorayef Commercial
11.2019 - Current
Customer Service Team Leader
Contact Center Company
06.2017 - 09.2019
Warehouse Manager
Alkhorayef Commercial
04.2013 - 10.2015
Warehouse Manager
Alkhorayef Commercial
04.2006 - 05.2011
Master of Business Administration -
IBA London
Bachelor of Administrative Science -
King Abdulaziz University
English Intensive Program -
English Language Center
Diploma in Electrical Technology -
College of Technology