Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Preference
Timeline
Generic

Fadi Alzain

IT Manager
Riyadh,Saudi Arabia

Summary

+966504427719 fadi.alzain@gmail.com www.linkedin.com/in/falzain Professional Summary Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems.Collaborative team player with excellent interpersonal, communication, and conflict-resolution skills.

Overview

20
20
years of professional experience

Work History

MEA Regional Lead Infrastructure Manager

Hitachi ABB Power Grids
Riyadh
  • Ensure operational readiness of daily Infrastructure services to support end-users
  • Manage regional projects pipeline and prioritize them according to business strategy
  • Implementing roadmaps, new initiatives, IT budgeting projections, and project plans
  • Develop and maintain relations between users according to the given guidelines
  • Interact directly with businesses to identify needs
  • Resolved conflicts by acting as a mediator and rule enforcer as appropriate
  • Monitored health and safety measures for guaranteed compliance
  • Translated senior management directives into actionable front-line policies and implemented changes with staff
  • Supporting infrastructure separation project between Hitachi Energy and ABB for MEA region.

Regional Service Delivery & Assurance Manager

  • Global IS
  • Infrastructure Services (GSI)
  • Asia Brown Bovary - Riyadh, Arabia
  • Monitors execution and delivery of services and takes action when services do not meet agreed service levels from a business perspective
  • Discusses business service level reports with local Business Relationship
  • Management to ensure good understanding and to decide on potential improvement
  • Evaluate end-user satisfaction
  • Working as key point of escalation and IS accountable to local Business
  • Relationship Management for IS service performance

Peninsula Regional IS Operation Manager

ABB
01.2017 - Current
  • Gathers operational demand and preferences regarding desired IS services
  • Is involved in the acquisition of new services, translates business requirements into new KPIs and SLAs
  • Proactively lead process improvements and implement best-in-class solutions, raising quality and productivity in a calculated way
  • Actively drives participation and initiates process improvements to organizational processes
  • Leading Midland Project (IS outsourcing) in the country
  • Arabian, Asia Brown Bovary - Riyadh, Arabia
  • Ability to articulate value proposition and solution offerings to all, employees, including key differentiation for ABB
  • Collaborate with cross-functional teams within the end-to-end supply chain across the globe to ensure stable operations and drive process improvements
  • Directs and oversees budget management for categories under management of ABB Saudi Arabia IS-PC Operations
  • Creates and enables the organization to achieve short, mid, and long- term goals and objectives
  • Develops cost-saving opportunities via identification, implementation, and tracking processes of the organization
  • Monitors performance, provides regular feedback, and conducts employee performance reviews
  • Encourages and facilitates implementation of improvements and development
  • Enables higher performance by incrementally improving approaches based on calculated risks and benefits
  • Develops benchmarks and scorecards to be used for continuous improvement
  • Effectively build and lead the ABB operations in alignment with the region's and group's objectives and strategy.

Senior Server Administrator/ Hosting Team Leader

Asia Brown Bovary
Riyadh
  • Arabia
  • Supervises associates involved in department activities, including assigning and reviewing work and evaluating performance
  • Supervise, delegate, and prioritize workload
  • Train staff on policies, procedures, and internal controls
  • Provides leadership and support for cross-functional teaming across other functions and initiatives
  • Experience building a complete team planning strategy and significant experience in supplier negotiations
  • Utilize effective leadership and communication skills to motivate team members, drive cohesion, and increase productivity
  • Promotes a positive working environment that encourages employee involvement to achieve excellence in productivity, customer service, quality, and Health Safety Environment (HSE)
  • Responsible for setting up/ configuration of 30+ servers as a Server and

Administrator

SAP, ABB
  • Saudi Arabia around ABB, Saudi Arabia, and ABB
  • Bahrain
  • Worked on server's installation and configuration (ABB Saudi Arabia and
  • Bahrain)
  • Functioned as Active Directory Administrator, MacAfee EPO 4.0
  • Administrator including Veritas Backup Administrator and Backup

Strategy planner

01.2004 - 01.2009
  • Functioned as Third-Party Software Manager involved in the roll-out of
  • Active Directory in Bahrain and Kuwait, including server and data center administration.

Application Developer

Asia Brown Bovary
Riyadh
  • Arabia
  • Identified business requirements for new systems, modified existing solutions & recommended new feasible solutions
  • Demonstrates leadership behaviors that support continued growth and development and company mission and value
  • Uses a regular assessment and feedback process to focus the development effort
  • Worked as a web designer for developing ABB.sa intranet and internet website; creating web and notes applications
  • Work to build a strong and credible relationship with the client through working collaboratively to understand challenges and provide solutions.

System Support Engineer

Asia Brown Bovary
Riyadh
  • Key member in setting up/ repair of hardware, software, and peripheral equipment based on design and installation specifications
  • Ensures efficient and accurate implementation, usage, and management of ABB IS-PC Operations
  • Tested/ monitored software, hardware, and peripheral equipment to evaluate product usage, effectiveness, and adequacy for users
  • Work closely with users to identify/ resolve technical issues and with vendors/ technicians to resolve significant hardware/software-related issues and service defective products
  • Functioned as Windows NT Server administrator Hosting Administrator.

Education

B.S - Electrical & Electronic Engineering

Damascus University

Arabic - undefined

Hardware computer Course Windows workstations and servers - undefined

Skills

  • Expert understanding of end-to-
  • End supply chain Specialist
  • Knowledge of planning and
  • Forecasting techniques
  • Clearly understands ABB's short-
  • And long-term business goals and
  • Objectives and has the ability to
  • Align group direction with those
  • Objectives
  • Demonstrated expert people
  • Management and command
  • Skills Ability to lead large
  • Organizations and lower-level
  • Leaders
  • Expert ability to design and drive
  • Strategic initiatives
  • Ability to prioritize projects and
  • Deliverables
  • Advanced strategic planning
  • Abilities
  • Ability to work effectively with
  • Senior management
  • Understands industry trends
  • Ability to drive accurate and
  • Advanced knowledge of
  • Statistics, analytical tools, and
  • Techniques
  • Internal Audit & ICoFR (Internal
  • Control over Financial Reporting)
  • ITGS controls
  • Sarbanes Oxley (SOX)
  • Coaching and engaging
  • Competency Management
  • Workshop Facilitation
  • Behavioral Interviews
  • Customer-focused
  • Leadership
  • Time management
  • Problem-solving

Accomplishments

  • Adobe Photoshop CS & CorelDraw 11
  • CIW Site Design
  • ISO-9001 Internal Quality Auditing, RWTUV
  • Domino Designer Fundamentals R5
  • Application Security & Workflow R5
  • Using Lotus Script in Domino R5 Application
  • Using JavaScript in Domino R5 Application
  • Using Java in Domino R5 Application
  • Art of Leadership
  • Customer Mindset
  • Successful Planning, Organizing & Control
  • CERTIFIED LEAN SIX SIGMA YELLOW BELT
  • ITIL Foundation Certificated
  • CCNA Cisco Training
  • The Team Spirit - Achieving The Result
  • SAP TADM10_1
  • SAP TADM10_2
  • ABB MDP (Management & Development Program)
  • Networker Backup Software
  • Certified Project Management
  • Mfire
  • The 8 Valuable Habits for Business and Personal Success
  • Behavioral Interviewing Training
  • Leadership in Difficult Times Workshop for Managers
  • VMware 5.0: Install, Configure, Manage
  • Art of Communication
  • Migration to Active Directory1990 - 01.1996

References

References References are available upon request.

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Company CultureTeam Building / Company RetreatsFlexible work hours

Timeline

Peninsula Regional IS Operation Manager

ABB
01.2017 - Current

Strategy planner

01.2004 - 01.2009

MEA Regional Lead Infrastructure Manager

Hitachi ABB Power Grids

Regional Service Delivery & Assurance Manager

Senior Server Administrator/ Hosting Team Leader

Asia Brown Bovary

Administrator

SAP, ABB

Application Developer

Asia Brown Bovary

System Support Engineer

Asia Brown Bovary

B.S - Electrical & Electronic Engineering

Damascus University

Arabic - undefined

Hardware computer Course Windows workstations and servers - undefined

Similar Profiles

CREATE PROFILE
Fadi AlzainIT Manager