Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Fadi Alzain

Riyadh,Saudi Arabia

Summary

Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.

Overview

24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

MEA Regional Lead Infrastructure Manager

Hitachi ABB Power Grids
Riyadh, Saudi Arabia
01.2020 - Current
  • Ensure operational readiness of daily Infrastructure services to support end-users
  • Manage regional projects pipeline and prioritize them according to business strategy
  • Implementing roadmaps, new initiatives, IT budgeting projections, and project plans
  • Develop and maintain relations between users according to given guidelines
  • Interact directly with business to identify needs.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Supporting infrastructure separation project between Hitachi Energy and ABB for MEA region.

Regional Service Delivery & Assurance Manager - Global IS Infrastructure Services (GSI)

Asia Brown Bovary
Riyadh, Saudi Arabia
01.2017 - 01.2020
  • Monitors execution and delivery of services and takes action when services do not meet agreed service levels from a business perspective
  • Discusses business service level reports with local Business Relationship Management to ensure good understanding and to decide on potential improvement
  • Evaluates end user satisfaction
  • Working as key point of escalation and IS accountable to local Business Relationship Management for IS service performance
  • Gathers operational demand and preferences regarding desired IS services
  • Is involved in the acquisition of new services, translates business requirements into new KPIs and SLAs
  • Proactively lead processes improvements and implement best in class solutions, raising quality and productivity in a calculated way
  • Actively drives and participates and initiates process improvements to organizational processes
  • Leading Midland Project (IS outsourcing) in the country.

Arabian Peninsula Regional IS Operation Manager

Asia Brown Bovary
Riyadh, Saudi Arabia
01.2009 - 01.2016
  • Ability to articulate value proposition and solution offerings to all ABB employees including key differentiation for ABB
  • Collaborate with cross functional teams within the end to end supply chain across the globe to ensure stable operations and to drive process improvements
  • Directs and oversees budget management for categories under management of ABB Saudi Arabia IS-PC Operations
  • Creates and enables the organization to achieve short, mid, and long-term goals and objectives
  • Develops cost-savings opportunities via identification, implementation and tracking processes of the organization
  • Monitors performance, provides regular feedback and conducts employee performance reviews
  • Encourages and facilitates implementation of improvements and development
  • Enables higher performance by incrementally improving approaches based on calculated risks and benefits
  • Develops benchmarks and scorecards to be used for continuous improvement
  • Effectively build and lead the ABB operations in alignment with the objectives and strategy of the region and the group.

Senior Server Administrator/ Hosting Team Leader

Asia Brown Bovary
Riyadh, Saudi Arabia
01.2004 - 01.2009
  • Supervises associates involved in department activities, including assigning and reviewing work and evaluating performance
  • Supervise, delegate, and prioritize workload
  • Train staff on policies, procedures, and internal controls
  • Provides leadership and support for cross-functional teaming across other functions and initiatives
  • Experience building a complete team planning strategy and significant experience in supplier negotiations
  • Utilize effective leadership and communication skills to motivate team members, drive cohesion, and increase productivity
  • Promotes a positive working environment that encourages employee involvement to achieve excellence in productivity, customer service, quality, and Health Safety Environment (HSE)
  • Responsible in setting up/ configuration of 30+ servers as a Server and SAP Administrator ABB Saudi Arabia around ABB, Saudi Arabia and ABB, Bahrain
  • Worked on server’s installation and configuration (ABB Saudi Arabia and Bahrain)
  • Functioned as Active Directory Administrator, MacAfee EPO 4.0 Administrator including Veritas Backup Administrator and Backup Strategy planner
  • Functioned as Third-Party Software Manager involved in roll-out of Active Directory in Bahrain and Kuwait including server and data centre administration.

Application Developer

Asia Brown Bovary
Riyadh, Saudi Arabia
01.2003 - 01.2004
  • Identified business requirements for new systems, modified existing solutions & recommended new feasible solutions
  • Demonstrates leadership behaviours that support continued growth and development and company mission and value
  • Uses a regular assessment and feedback process to focus the development effort
  • Worked as web designer for developing ABB.sa intranet and internet website; creating web and notes applications
  • Work to build a strong and credible relationship with the client through working collaboratively to understand challenges and provide solutions.

System Support Engineer

Asia Brown Bovary
Riyadh, Saudi Arabia
01.2000 - 01.2003
  • Key member in setting up/ repair of hardware, software and peripheral equipment based on design and installation specifications
  • Ensures efficient and accurate implementation, usage and management of ABB IS-PC Operations
  • Tested/ monitored software, hardware and peripheral equipment to evaluate product usage, effectiveness and adequacy for users
  • Work closely with users to identify/ resolve technical issues and with vendors/ technicians for resolving major hardware/ software related issues and service defective products
  • Functioned as Windows NT Server administrator, Hosting Administrator.

Education

B.S. (Electrical & Electronic Engineering) - Engineering

Damascus University
01.1991 - 01.1996

Skills

  • Expert understanding of end to end supply chain Expert knowledge of planning and forecasting techniques
  • Clearly understands ABB’s short and long-term business goals and objectives and ability to align group direction with those objectives
  • Demonstrated expert people management and command skills Ability to lead large organizations and lower-level leaders
  • Expert ability to design and drive strategic initiatives
  • Ability to prioritize projects and deliverables
  • Advanced strategic planning abilities
  • Ability to work effectively with senior management
  • Understands industry trends
  • Ability to drive accurate and timely decisions
  • Advanced ability to influence others to achieve results
  • Advanced ability to lead multiple large teams simultaneously
  • Advanced knowledge of statistics, analytical tools and techniques
  • Internal Audit & ICoFR (Internal Control over Financial Reporting), ITGS controls
  • Sarbanes Oxley (SOX)
  • Coaching and engaging
  • Competency Management
  • Workshop Facilitation
  • Behavioural Interviews
  • Customer-focused
  • Leadership
  • Time management
  • Problem-solving

Accomplishments

  • Reduced our ongoing cost by strong negotiations with our suppliers
  • Distinguished for efficient management of a diverse team from 5 countries across assigned projects with 100% completion and 20% to 15% before deadline
  • Successfully reduced budget by around 40% and enhanced customer satisfaction to 98%
  • SAP ECC6 implementation support.
  • ERP High Availability Implementation.
  • S4Hana migration project.
  • ERP Archive system implementation.
  • VMware Implementation and DR in Saudi Arabia.
  • Lotus Notes migration to Microsoft O365 in Saudi Arabia, Bahrain,
    Kuwait, Jordan, and Oman.

Languages

English
Advanced
Arabic
Native

Certification

  • Hardware computer Course
  • Windows workstation and servers
  • Adobe Photoshop CS & CorelDraw 11
  • CIW Site Design
  • ISO-9001 Internal Quality Auditing, RWTUV
  • Domino Designer Fundamentals R5
  • Application Security & Workflow R5
  • Using Lotus Script in Domino R5 Application
  • Using Java Script in Domino R5 Application
  • Using Java in Domino R5 Application
  • Art of Leadership
  • Customer Mindset
  • Successful Planning, Organizing & Control
  • CERTIFIED LEAN SIX SIGMA YELLOW BELT
  • ITIL® Foundation Certificated
  • CCNA Cisco Training
  • The Team Spirit - Achieving The Result
  • SAP TADM10_1
  • SAP TADM10_2
  • ABB MDP (Management & Development Program)
  • Networker Backup Software
  • Certified Project Management
  • Mfire
  • The 8 Valuable Habits for Business and Personal Success
  • Behavioral Interviewing Training
  • Leadership in Difficult Times Workshop for Managers
  • VMware 5.0: Install, Configure, Manage
  • Art of Communication
  • Migration to Active Directory

References

References available upon request.

Timeline

MEA Regional Lead Infrastructure Manager

Hitachi ABB Power Grids
01.2020 - Current

Regional Service Delivery & Assurance Manager - Global IS Infrastructure Services (GSI)

Asia Brown Bovary
01.2017 - 01.2020

Arabian Peninsula Regional IS Operation Manager

Asia Brown Bovary
01.2009 - 01.2016

Senior Server Administrator/ Hosting Team Leader

Asia Brown Bovary
01.2004 - 01.2009

Application Developer

Asia Brown Bovary
01.2003 - 01.2004

System Support Engineer

Asia Brown Bovary
01.2000 - 01.2003

B.S. (Electrical & Electronic Engineering) - Engineering

Damascus University
01.1991 - 01.1996

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Fadi Alzain