Fahad Almeali
Riyadh,Saudi Arabia
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
IT Support Technical
Saudi Arabic Computer System CO.
Riyadh, Saudi Arabia
09.2022 - 07.2024
General Authority Of Awqaf Project:
- System And Software Support And Hardware Maintenance Support.
- Configure And Set Up New Devices On The Domain.
- Install IP Phone for Cisco Devices.
- Active Directory.
- Install And Format Windows.
- Support Outlook And MS Office 365 Programs.
- Maintenance and support Printer And Scanner Devices.
- Solve The Issues Devices Remotely And Directly.
- Support Networking.
Technical Support Desk Officer
Saudi Arabic Computer System CO.
Riyadh, Saudi Arabia
09.2021 - 09.2022
Al Rajhi Bank Technical Support Project:
- System And Software Support And Hardware Maintenance Support
- Active Directory.
- Install And Format Windows.
- Testing and support ATM Networking.
- Support and Outlook And MS Office 365 Programs.
- Maintenance and support Printer And Scanner Devices.
- Solve The Issues Devices Remotely.
Technical support specialist
Business Management Company Limited
07.2024 - 10.2024
- General Authority Of Awqaf Project:
System And Software Support And Hardware Maintenance
Support.
●
● Configure And Set Up New Devices On The Domain.
● Install IP Phone for Cisco Devices.
● Active Directory.
● Install And Format Windows.
● Support Outlook And MS Office 365 Programs.
● Maintenance and support Printer And Scanner Devices.
● Solve The Issues Devices Remotely And physical.
● Support Networking.
Technical support specialist
Ejada Systems
09.2024 - Current
Al Rajhi Bank Project Technical Support Specialist Escalation Department :
Technical Support Specialist experienced in handling escalated incidents, performing remote troubleshooting, and coordinating cross-functional resolution efforts. Strong communicator with a proven ability to manage high-priority tickets, keep stakeholders informed, and improve incident resolution workflows.
- Monitor overdue tickets until resolution.
- Remotely troubleshoot and resolve pending and escalated issues.
- Attend cross-functional meetings related to recurring or major problems and follow up until full resolution.
- Maintain clear documentation of incident progress, actions taken, and resolution steps for the knowledge base.
Education
Diploma - Applied Computing And Networking
King Abdulaziz University
Jeddah, Mecca Region 01.2023 - 01.2026
Skills
- Driver configurations
- Hardware setup
- Problem-solving
- Network monitoring
- Remote support
- Desktop support
- Systems support
- Network support
- Wireless network set up
- IT Technical Support
Languages
English
Advanced
Arabic
Advanced
TRAINING COURSES
CCST Cybersecurity CISCO Networking Academy:
- Introduction to Cybersecurity.
- Networking Basics.
- Networking Devices and Initial Configuration.
- Endpoint Security.
- Cyber Threat Management.
- Network Defense.
CCST Networking CISCO Networking Academy:
Network Support And Security
Networking Devices and initial Configuration
Network Addressing and basic Troubleshoot
Abad Network For Training:
- CompTIA A+ Basics of Computer Maintenance.
Human Resources Development Fund
- Cybersecurity Analyst.
ManageEngine Endpoint Management & Security
Timeline
Technical support specialist
Ejada Systems
09.2024 - Current
Technical support specialist
Business Management Company Limited
07.2024 - 10.2024
Diploma - Applied Computing And Networking
King Abdulaziz University
01.2023 - 01.2026
IT Support Technical
Saudi Arabic Computer System CO.
09.2022 - 07.2024
Technical Support Desk Officer
Saudi Arabic Computer System CO.
09.2021 - 09.2022