Confident IT Support Engineer with expertise in help desk environments, assisting both employees and customers with technical issues. A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Committed manager with exceptional leadership, organizational skills, and communication abilities leads high-performing cross-functional teams. Leads projects, company operations, and business growth.
Hi, I’m
Tahir Hayat
Al Khobar,Saudi Arabia
Summary
Overview
10
years of professional experience
2
years of post-secondary education
Work History
Columbia Shipmanagement SAAl Khobar
IT Support Engineer
11.2022 - Current
Job overview
• Set up employees’ hardware and software.
• Troubleshoot technical issues and perform root cause analysis to reduce instances of technical problems.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Being adequately conversant with the Company’s Management System.
• Effectively implementing the Company’s Management System.
• Repairing and replacing damaged computers and components.
• Maintaining and updating technical documentation.
• Testing new hardware and software before full-scale installation.
• Promoting and supporting efforts for continual improvement.
• Providing ad-hoc support to computer and communication system users.
• Any other computer-related task as assigned by the IT Manager.
Specialized Italian Foundation Co. LtdJeddah
IT Support Engineer
06.2021 - 10.2022
Job overview
• Set up employees’ hardware and software.
• Troubleshoot technical issues and perform root cause analysis to reduce instances of technical problems.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Repairing and replacing damaged computers and components.
• Maintaining and updating technical documentation.
• Testing new hardware and software before full-scale installation.
• Promoting and supporting efforts for continual improvement.
• Providing ad-hoc support to computer and communication system users.
• Any other computer-related task as assigned by the IT Manager.
• Purchasing
Soil & Foundation Co. LtdJeddah
IT Support Engineer
10.2013 - 06.2021
Job overview
• Set up employees’ hardware and software.
• Troubleshoot technical issues and perform root cause analysis to reduce instances of technical problems.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Repairing and replacing damaged computers and components.
• Maintaining and updating technical documentation.
• Testing new hardware and software before full-scale installation.
• Promoting and supporting efforts for continual improvement.
• Providing ad-hoc support to computer and communication system users.
• Any other computer-related task as assigned by the IT Manager.
• Purchasing
Education
Professional Education Skill Council (PESC)Rawalpindi, Pakistan
Diploma from Computer Networking
03.2009 - 05.2011
University Overview
Skills
- Network security
- MS Exchange
- Remote access technology
- Local workstations
- Office 365
- Troubleshooting network issues
- Network configuration
- Network troubleshooting
- Network monitoring
- Patch management
- Spyware removal
- Desktop upgrades
- Hardware maintenance
- Diagnostic software
- Data storage architecture
- Windows server
- Server Maintenance
- Printer setup
- Driver configurations
- Hardware inventory management
- Cabling and wiring
- Telephony systems
- Microsoft Office
- Office equipment maintenance
- Answering incoming calls
- Video conference scheduling
- Transporting files
- Data entry
- Purchase order creation
- Organizing mail
- Sorting mail
- Record-keeping
- Adobe Photoshop CC
- SharePoint
Languages
English
Upper intermediate
Arabic
Intermediate
Urdu
Native
Timeline
IT Support Engineer
Columbia Shipmanagement SA
11.2022 - Current
IT Support Engineer
Specialized Italian Foundation Co. Ltd
06.2021 - 10.2022
IT Support Engineer
Soil & Foundation Co. Ltd
10.2013 - 06.2021
Professional Education Skill Council (PESC)
Diploma from Computer Networking
03.2009 - 05.2011
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