Faisal Almonif
Riyadh
Summary
Proficient Network Operations Specialist offering more than 15 years of experience in network operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Network Operations Specialist
STC
8 2004 - Current
- 2005 worked on DSL project.
- 2006 Trained new employees to properly perform installations and repairs.
- Worked with customers to understand needs and provide excellent service.
- Percentage of excluded tickets within same severity & service impact.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Working directly with Managed service providers such as ( Juniper,Cisco,Huawei)
- 2023 Ensure the engagement of relevant stakeholders within respective GDs
- Prepared variety of different written communications, reports and documents.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Identified and resolved process issues to drive optimal workflow and business growth.
- 2024 Communicate with all GDs relevant stakeholders to get the required data and information .
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Specified quality requirements of raw materials with suppliers.
Marketing Specialist
Pressworld
Riyadh
06.2001 - 08.2004
- Came up with unique and innovative ideas for product branding.
- Analyzed data from previous and current marketing campaigns to improve future results.
- Researched, designed, implemented and tracked advertising and public relations activities.
- In 2003 sells a prepaid mobile campaign for STC to campus newspaper (king saud university & imam muhamad bin saud university)
- Worked closely with Second National Factories campaign published in Al-Jazeera newspaper.
- Selles a Chevrolet campaign for new Lumina coupe 2003 by contact directly with GMC head office in Dubai .
Education
Bachelor in Advertising - Public Relations, Advertising, And Applied Communication
The Art Institute of Houston
United States Of America 06.2014 - 06.2017
Associate of Science - Computer Networking
College of Telecommunications And Information
Riyadh 08.2001 - 08.2003
Skills
Information management network operations
Operations management
Marketing and advertising
Client communication
Public and Media Relations
Customer Relations
Audit Coordination
Technical knowledge
Timeline
Bachelor in Advertising - Public Relations, Advertising, And Applied Communication
The Art Institute of Houston
06.2014 - 06.2017
Associate of Science - Computer Networking
College of Telecommunications And Information
08.2001 - 08.2003
Marketing Specialist
Pressworld
06.2001 - 08.2004
Network Operations Specialist
STC
8 2004 - Current