Faraj Makhashen
Jeddah,Saudi Arabia
Summary
Meticulous Network Engineer offers expertise in hardware and software troubleshooting. Reduces corporate vulnerabilities with stringent security and disaster recovery planning. Proactive problem-solver with excellent file management skills.
Strategic IT professional brings solid record of high-quality performance in fast-paced environments. Adept at communicating with cross-functional teams to implement solutions. Possesses strong judgment and reasoned thinking.
Overview
20
20
years of professional experience
Work History
Network Engineer
SBM
Thuwal, Mecca Region
12.2021 - Current
- Performed acceptance testing to deliver integration and interoperability of network technologies.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Contributed planning abilities and use forecasts to development of long-term network road map.
- Documented configurations and maintenance details in technical reports and diagrams.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Service Desk Analyst
SBM
Thuwal, Mecca Region
11.2009 - 11.2021
- Answered daily average of incoming calls across [Number] sites.
- Provided first-line diagnosis of incidents and service requests to implement solutions.
- Explained technical information to non-technical users with clear, verbal and written communication.
- Identified fault trends and proactively sought ways to prevent future problems.
- Supported smooth running of wider IT department systems and processes.
- Engaged in various support service channels to contact users including callbacks, emails and voicemails.
- Kept accurate log entries of requests with fault details and contact information within Service Desk System.
Secretary
enterprise
Jeddah
09.2005 - 11.2005
- Data entry
- Data Editing
- Participation in the decision making of the company
area manager of Nova
Nova telecommunication company, Telecommunication Company
Jeddah
09.2003 - 11.2003
Education
High -
Abdulnaser
YemenBachelor of science - computer Information technology
SIKKIM MANIPAL UNIVERSITY
Pune, India2008
Skills
- IT Skills Profile:
- MS-Office
- Computer maintenance and troubleshooting
- Internet use
- Visual Basic
- C programming language
- MCSE 2003
- CCNA
- CWNA (wireless)
- LINUX Redhat operating system
- Data Entry
- Qualifications:
- Training:
- Oracle
- C programming
Languages
English
Advanced
Arabic
Native
Timeline
Network Engineer
SBM
12.2021 - Current
Service Desk Analyst
SBM
11.2009 - 11.2021
Secretary
enterprise
09.2005 - 11.2005
area manager of Nova
Nova telecommunication company, Telecommunication Company
09.2003 - 11.2003
High -
Abdulnaser
Bachelor of science - computer Information technology
SIKKIM MANIPAL UNIVERSITY
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