FAVAZ THIYYATTIL
RIYADH,SAUDI ARABIA
Summary
Pursuing opportunity which will allow me to grow professionally, while effectively using my versatile skill to help promote corporate mission and exceed team goals. Steadfast Logistic Coordinator with strengths in logistic management and problem-solving skills. Capable of working independently or in team-structured environment. Solid track record of proficiently managing supply chain operations
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Aftersales Coordinator
Galaxy Technology Company
Riyadh
10.2022 - Current
- Fulfilled sales and service KPIs through consultative selling and genuine customer engagement.
- Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
- Provided post-sales support to improve customer retention and leverage upselling opportunities.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Responded to customer queries and provided excellent customer service.
- Collaborated with tech specialists to resolve complex product issues.
- Provided professional and helpful support to new and existing clients.
- Provided necessary documents requested by clients required for after sales documentation.
- Processed tax invoice, commercial invoice, proforma invoices for customers and followed up with payment schedules.
Logistics coordinator
Galaxy Technology Company
Riyadh
10.2022 - Current
- Oversaw recording and timely dispatch of loads.
- Managed import consignments through approved clearing agents.
- Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
- Kept appropriate inventory levels by optimising availability against warehouse space.
- Completed shipment documentation to company standards.
- Received incoming goods and organized pallets to optimize warehouse space.
- Liaised with customers to provide order updates and confirm delivery dates and requirements.
- Communicated with carriers, shipping lines and external haulage contractors.
- Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
- Worked with warehouse teams to plan and execute efficient storage strategies.
- Reviewed logistics procedures to identify opportunities for improvement.
- Optimised vehicle utilisation and cost-effectiveness in line with company targets.
- Liaised with suppliers and carriers to schedule timely deliveries and optimise transportation routes.
- Generated logistics reports for analysis and decision-making.
- Prevented compliance losses, maintaining records of shipments in accordance with internal and external auditing requirements.
- Prepared logistics documentation, including shipping manifests and customs clearance forms.
- Audited inventory levels to facilitate restocking processes.
- Liaised with internal departments to coordinate smooth running of material and personnel logistics.
Planning Engineer
Saudi Factory for Fire Equipments Company
Riyadh
02.2020 - 08.2020
- Attended and spoke at planning committee meetings, presenting planning works clearly and accurately to ensure comprehension
- Minimised the risk of non-approval by preparing and editing planning supporting documents, such as weekly schedule and monthly schedule documents with maximum accuracy
- Constantly checking the inventory and requesting for purchase of goods.
- Maintained schedule of milestones and interfaced with teams to achieve objectives,
- Developed planning project schedules, allocating tasks and resources effectively to consistently meet and exceed time and budget goals
- Produced effective production plans, ensuring optimum performance based on efficient product standards
- Supported future purchase decisions by performing accurate forecasting and inventory analysis
- Smoothened manufacturing process, creating shortage reports to ensure ongoing material readiness
- Created production schedules by considering deadlines for customer orders and sales forecasting.
Warehouse Supervisor
NOON E-commerce
Riyadh
- Managed inventory, suggesting and implementing ideas for improved processes
- Divided and categorised cargo received and redirected shipments in response to customer requests
- Updated customers and interdepartmental employees on critical shipments upon request
- Led weekly meetings, communicating clear directions to motivate team to achieve targets
- Allocated and managed resources effectively to meet developing demands.
- Reported daily warehouse performance data and updated company logs.
Education
BTECH (CSE) - Computer Science & Engineering
Viswajyothi College of Engineering and Technology
Kerala 06.2015 - 06.2019
Higher Secondary School -
International Indian School
Riyadh 06.2013 - 03.2015
Skills
- Export documentation
- Returns management
- Distribution operations
- Sales order processing
- Warehouse operations
- Inventory control processes
- Logistics management
- Excel proficiency
- MS Office
Languages
English
Fluent
Arabic
Advanced
Hindi
Advanced
Malayalam
Native
Accomplishments
- Attended LATEX workshop conducted by ISTE at NIT, Calicut
- Fifteen day Internship program on Cloud Computing at Live Wire Solutions
- Member of Computer Society of India
- Department Coordinator for National Level Technical fest BODHI
Additional Information
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Aftersales Coordinator
Galaxy Technology Company
10.2022 - Current
Logistics coordinator
Galaxy Technology Company
10.2022 - Current
Planning Engineer
Saudi Factory for Fire Equipments Company
02.2020 - 08.2020
BTECH (CSE) - Computer Science & Engineering
Viswajyothi College of Engineering and Technology
06.2015 - 06.2019
Higher Secondary School -
International Indian School
06.2013 - 03.2015
Warehouse Supervisor
NOON E-commerce
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