FREDRICK ASAMOAH
KUMASI,GHANA
Summary
Dedicated and skilled professional with extensive expertise in table service, dishwashing, and food preparation. Demonstrates exceptional personal organisation and food storage organisation skills, ensuring optimal food safety and hygiene. Adept at drink preparation, food presentation, and maintaining high standards of customer satisfaction. Knowledgeable in allergen awareness and food hygiene practices. Committed to delivering excellent customer service while efficiently managing line cooking and table setting tasks.
Energetic Service Crew Member excelling in customer service and teamwork. Enhanced guest experiences through attentive service and quick problem-solving. Improved workflow by streamlining tasks, leading to smoother operations and happier customers.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Service crew member
McDonald's
DAMMAM, Saudi Arabia
01.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
- Ensured cleanliness and organisation of dining area and kitchen, maintaining hygiene standards at all times.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Operated point-of-sale systems efficiently, handling cash transactions and processing orders accurately.
- Prepared food items according to standard recipes while adhering to safety and quality guidelines.
- Promoted customer satisfaction by delivering excellent service.
- Improved restaurant cleanliness for an inviting atmosphere.
- Prepared meals, ensuring high-quality taste and presentation.
- Trained new staff members on service protocols and operational procedures to enhance team performance.
- Responded to customer inquiries and resolved issues promptly to ensure satisfaction.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Improved efficiency and productivity by acquiring new skills.
Education
No degree - General
Simmsco High School
Ghana/kumasi 10.2013 - 09.2016
Skills
- Table service expertise
- Dishwashing expertise
- Personal organisation
- Food storage organisation
- Food preparation
- Drink preparation
- Food presentation
- Food safety and hygiene
- Customer satisfaction
- Allergen awareness
- Food hygiene knowledge
- Line cooking
- Table setting
- Ability to stand for long hours
- Customer Service
Timeline
Service crew member
McDonald's
01.2022 - Current
No degree - General
Simmsco High School
10.2013 - 09.2016