FROILAN LACSON
Jizan,KSA
Summary
Dynamic professional specializing in team leadership and operations management, with a proven track record in strategic workflow development and effective time management. Strong customer relations and service skills, combined with advanced proficiency in computer applications and Microsoft Office. Expertise in budget management, menu development, and coffee presentation, alongside a solid understanding of ERP systems. Committed to enhancing operational efficiency and delivering exceptional service quality.
Overview
3
3
Languages
7
7
years of post-secondary education
19
19
years of professional experience
Work history
Operations Manager مدير العمليات
Urbanism Experts - Coffee Shop & Restaurants
Jizan, Kingdom of Saudi Arabia
2022.08 - Current
- Followed company policies while supporting operations staff through daily tasks.
- Completed regular performance reviews and noted improvement areas needing action plans.
- Managed inventory and coordinated supply chain work to deliver goods on time.
- Built communication links between unit staff and leadership to prevent missed deadlines.
- Analysed and reported key performance metrics to senior management stakeholders.
- Oversaw facility maintenance so equipment and infrastructure stayed fully functional.
- Managed project budgets to deliver work on time within financial limits.
- Supported recruitment by helping hire and train new team members.
- Tracked attendance and punctuality, addressing repeat issues quickly to stop habits.
- Coordinated purchasing, sales, marketing, and customer account operations to deliver efficiently.
Barista باريستا
Lara Coffee
Abu Aresh, Kingdom of Saudi Arabia
2022.05 - 2023.05
Restaurant Supervisor مشرف المطعم
Gotobox Restaurant Corporation
Barangay Santo Nino Marikina City, Philippines
2021.12 - 2022.04
Customer Service Representative ممثل خدمة العملاء
Alorica Philippines Incorporation
Makati City, Philippines
2021.09 - 2022.01
Assistant Food and Beverage Manager مساعد مدير الأغذية والمشروبات
Princesa Garden Island Resort & Spa
Puerto Princesa City, Philippines
2020.01 - 2020.03
Food and Beverage Manager مدير الأغذية والمشروبات
Aziza Paradise Hotel
Puerto Princesa City, Philippines
2016.04 - 2019.04
Operations Manager مدير العمليات
Emerald Playa Beach and Nature Park Resort
Puerto Princesa City, Philippines
2015.03 - 2016.03
Food and Beverage Manager مدير الأغذية والمشروبات
Aziza Paradise Hotel
Puerto Princesa City, Philippines
2013.01 - 2015.01
Captian Waiter كابتن ويتر
Aubergine Restaurant & Patisserie
1634 Taguig City, Philippines
2007.12 - 2012.12
Education
Diploma -
Gateway Educational Foundation Inc. Institute of Health Care
Puerto Princesa City, Palawan 2004.06 - 2004.12
Palawan National High School
Puerto Princesa City, Palawan 1999.06 - 2002.03
Sicud Elementary School
Candawaga Rizal, Palawan 1995.06 - 1999.03
Skills
- Team Leadership
- Proficient Time Management
- Operations management
- Customer Relations
- Customer service
- Proficient in Computer Applications
- Microsoft Office Proficiency
- Clear Written Communication
- Strategic Workflow Development
- Knowledge of ERP & CRM system
- Menu Development
- Budget Management
- Coffee Presentation Skills
LANGUAGES
Arabic: Basic
English: Intermediate
Tagalog: Fluent
Timeline
Operations Manager مدير العمليات
Urbanism Experts - Coffee Shop & Restaurants
2022.08 - Current
Barista باريستا
Lara Coffee
2022.05 - 2023.05
Restaurant Supervisor مشرف المطعم
Gotobox Restaurant Corporation
2021.12 - 2022.04
Customer Service Representative ممثل خدمة العملاء
Alorica Philippines Incorporation
2021.09 - 2022.01
Assistant Food and Beverage Manager مساعد مدير الأغذية والمشروبات
Princesa Garden Island Resort & Spa
2020.01 - 2020.03
Food and Beverage Manager مدير الأغذية والمشروبات
Aziza Paradise Hotel
2016.04 - 2019.04
Operations Manager مدير العمليات
Emerald Playa Beach and Nature Park Resort
2015.03 - 2016.03
Food and Beverage Manager مدير الأغذية والمشروبات
Aziza Paradise Hotel
2013.01 - 2015.01
Captian Waiter كابتن ويتر
Aubergine Restaurant & Patisserie
2007.12 - 2012.12
Diploma -
Gateway Educational Foundation Inc. Institute of Health Care
2004.06 - 2004.12
Palawan National High School
1999.06 - 2002.03
Sicud Elementary School
1995.06 - 1999.03