Gasim Mohammed
Riyadh,saudi arabia
Summary
Dedicated professional with expertise in performance monitoring, quality control analysis, and complaint handling. Proficient in audit procedures understanding and service level agreement management, ensuring operational excellence and customer satisfaction. Committed to leveraging skills to enhance organisational efficiency and drive continuous improvement.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Soft Service Manger
Elseif Esom
Riyadh, Riyadh Region
2024.06 - Current
- Developed and implemented service quality strategies for ANB and Alinma Bank projects, ensuring consistent service excellence across all locations.
- Enhanced team performance through regular coaching, mentorship, and constructive feedback sessions.
- Collaborated with cross-functional departments to streamline workflows and improve operational efficiency.
- Maintained high levels of client satisfaction by proactively identifying and resolving service-related issues.
- Oversaw service quality operations across five regions and more than 250 bank branches, ensuring compliance with established standards.
- Monitored service performance and addressed regional concerns promptly to maintain operational excellence.
- Served as Soft Services Manager, managing contractual processes and invoicing activities.
- Managed key performance indicators (KPIs), inventory control, and workforce planning to support daily operations.
- Optimized manpower allocation and stock management to ensure uninterrupted service delivery and coverage.
Facilities Coordinator
Alrowad for real estate Development company
Khartoum
2022.01 - 2023.02
- Liaised with suppliers and contractors for seamless delivery of resources.
- Coordinated project tasks, ensuring timely completion.
- Provided essential administrative support during peak periods, facilitating smoother operation.
- Addressed potential risks timely, preventing unnecessary setbacks.
- Facilitated staff training on proper use of equipment to prevent mishaps.
Auditor
hassbin group
Khartoum
2021.09 - 2021.11
- Produced comprehensive reports to communicate audit findings effectively.
- Worked closely with finance team, guaranteed accurate fiscal reporting.
- Part of the work completed : Mohajer international and Mohajer for traveling and tourism and none-profit organization Idafa.
- Preparing and examining written reports and financial documentations.
Auditor
Imad alduin for audit
Khartoum
2021.05 - 2021.08
- Tracked down irregularities in accounting records, ensured accurate bookkeeping standards were maintained.
- examples, i worked in Auditing: altaewunia for insurance companies, and al Islamiyah for insurance company.
- Collaborated with external auditors to maintain regulatory compliance.
- Preparing and examining and analyze accounting records to prepare the financial statements.
Education
Bachelor of accounting and business management - Accounting
Mashreq University
SUDAN 2016.10 - 2021.03
Skills
- Performance monitoring
- Quality Control Analysis
- Complaint handling
- Audit procedures understanding
- Service level agreement management
Languages
English
Arabic
Certification
Advance Excel course from EDRAAK.
financial performance management course from EDRAAK.
Timeline
Soft Service Manger
Elseif Esom
2024.06 - Current
Facilities Coordinator
Alrowad for real estate Development company
2022.01 - 2023.02
Auditor
hassbin group
2021.09 - 2021.11
Auditor
Imad alduin for audit
2021.05 - 2021.08
Bachelor of accounting and business management - Accounting
Mashreq University
2016.10 - 2021.03