GHADEER ABDULAZIZ
Riyadh - Qassim
Summary
Seeking to enhance and develop my skills working with the aspirations of the kingdom of Saudi Arabia 2030 and to make best results and improve and interaction with the development in the times to reach maximum development and experience.
Overview
4
4
years of professional experience
Work History
VIP Lounge Receptionist
Al Khaliejiah - Prince Naif Bin Abdulaziz Airport
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented marketing and promotional initiatives to increase occupancy.
Customer Service Representative
Movinpick Hotel
01.2021 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Higher Diploma - Office Management
Technical And Vocational Training Corporation
Saudi Arabia 07.2021
Cambridge Certificate Of Higher Education - English Composition
International Technical College
Saudi Arabia 10.2019
Skills
- Proficiency in Microsoft Office programs(Excel, Word, PowerPoint)
- Teamwork and Collaboration
- Time Management
- Excellent Communication
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
VIP Lounge Receptionist
Al Khaliejiah - Prince Naif Bin Abdulaziz Airport
06.2023 - Current
Customer Service Representative
Movinpick Hotel
01.2021 - 07.2021
Higher Diploma - Office Management
Technical And Vocational Training Corporation
Cambridge Certificate Of Higher Education - English Composition
International Technical College
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