Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Capture The Flag
Timeline
Generic

Ghalia Wali

IT Support - Entry Level
Jeddah,Obhur al-shamalya

Summary

Energetic and focused problem-solver with a strong passion for technology and cybersecurity. Possess foundational knowledge in network security, vulnerability analysis, and defensive security practices, with hands-on experience gained through virtual labs, CTF challenges, and interactive platforms like TryHackMe and HackTheBox. Highly motivated by threat detection and cyber defense, with a continuous drive to learn, adapt, and stay ahead in the field. Eager to contribute to real-world security challenges in a professional environment and grow under the guidance of industry experts.

Overview

2
2
Certifications
2
2
Languages

Work History

Customer Service Coordinator

Airport
Saudi Arabia, Jeddah
01.2025 - 05.2025
  • Welcomed and assisted passengers with check-in, flight information, boarding procedures, and general inquiries in a fast-paced airport environment.

    Delivered professional, friendly service while resolving traveler concerns related to delays, gate changes, baggage issues, and missed connections.

    Provided calm, clear guidance during high-pressure situations, ensuring smooth passenger flow and minimizing frustration during disruptions.

    Handled complaints and escalations with empathy, patience, and focus on finding timely, effective resolutions.

    Maintained accurate passenger records and reports, contributing to improved coordination and service consistency across shifts.

    Supported passengers with special assistance needs, including elderly travelers, families, and non-English speakers, ensuring a safe and comfortable experience.

    Collaborated closely with airline and airport staff to streamline communication and enhance overall customer satisfaction.

    Engaged with a high volume of international passengers daily, demonstrating cultural awareness, emotional intelligence, and strong communication skills.

    Mentored and trained new team members on service standards, safety protocols, and effective communication strategies.

Education

Associate Diploma - Guest Relations Management

International Technical College
Makkah, Saudi Arabia
05.2001 -

Skills

English fluency

Additional Information

Completed an Associate Diploma in Guest Relations Management, gaining
foundational principles and academic training in hospitality operations and
advanced guest services.
Attended field visits to leading hospitality establishments (Hilton Hotel,
Superdome - Jeddah) , gaining insights into operational excellence and
customer-centric service delivery.

Strengthened communication, cultural sensitivity, and professional service
awareness through hands-on exposure in diverse customer service settings.

Certification

CYSA+ (Certified by TVTC)

Interests

CTFS

Continous growth

Capture The Flag

Experience | Daily Practice | Career Dedication

With self motivation and full-time commitment to building technical expertise through daily hands-on practice.  Though I haven’t held a formal role yet, I live cybersecurity every day — researching, simulating, analyzing, and learning I've created rigorous, real world-environment where I sharpen my skills hands on. Eager to grow and learn.


Designed and built a secure home cybersecurity lab using Windows and Linux virtual machines, replicating enterprise network environments for hands-on threat simulation and analysis.

Applied both offensive and defensive security techniques, successfully completing interactive labs on TryHackMe and HackTheBox challenges to enhance practical skills.

Conducted comprehensive vulnerability assessments Identifying and remediating critical vulnerabilities through system hardening and configuration management

Implemented multi-layered account security protocols, including Multi-Factor Authentication on (MFA) , password vaults, and login aliasing, to significantly enhance identity protection and access control

Monitored and analyzed network traffic using Wireshark and Fail2Ban, developing practical skills in network forensics, log analysis, and fundamental SIEM practices for proactive threat detection.

Studied and applied core concepts: CIA triad, endpoint security, phishing analysis, privilege escalation paths, and basic malware indicators

Developed and utilized python scripts to exploit a CTF’s server vulnerability, Successfully escalating privileges to gain root access

Emulated adversary tactics aligned with MITRE ATT&CK, refining detection strategies and response techniques

Wrote reports, track investigations, and self-evaluate to match professional soc analyst workflows.

Timeline

Security+

06-2025

CYSA+ (Certified by TVTC)

04-2025

Customer Service Coordinator

Airport
01.2025 - 05.2025

Associate Diploma - Guest Relations Management

International Technical College
05.2001 -
Ghalia WaliIT Support - Entry Level