Ghassan Hatem Haddad
Jeddah,Saudi arabia
Summary
Harnessing my strong sense of responsibility, dedication to work, and strong motivation to work and benefiting from the qualifications and skills that I have obtained through my academic and practical achievements in service and work development
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Agent
General syndicate of car (Naqaba)
Jeddah, Makkah
2022.11 - 2023.08
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
Salesman
Alqased Elevator
Jeddah, Mecca Region
09.2021 - 11.2022
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Applied various sales techniques to steadily expand customer bases.
- Recorded sales activities accurately for financial reporting purposes.
- Negotiated sales details with prospective clients to secure lucrative deals.
- Communicated with customers and prospects by phone and building professional rapport.
Sales Representative
SEPC
Jeddah, Mecca Region
05.2017 - 02.2021
- Helped resolve client problems quickly with superior customer service.
- Maximized business potential by providing excellent customer service.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Used consultative sales approach to understand and meet customer needs.
- Developed new business by networking with valuable customers.
Education
Diploma - Architectural Engineering
Technical and Vocational Training Corporation
Jeddah 03.2017 - 08.2020
Skills
- Onsite and remote services
- Microsoft Office
- Telephone etiquette
- Architectural knowledge
- Design development
- Relationship building
- CAD software proficiency
- Negotiations Skills
- Marketing and publicity campaigns
Languages
Arabic
Native
English
Intermediate
Timeline
Customer Service Agent
General syndicate of car (Naqaba)
2022.11 - 2023.08
Salesman
Alqased Elevator
09.2021 - 11.2022
Sales Representative
SEPC
05.2017 - 02.2021
Diploma - Architectural Engineering
Technical and Vocational Training Corporation
03.2017 - 08.2020
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