Ghulam Ahmed Razzaqi
Riyadh,Saudi Arabia
Summary
Results-driven hospitality professional specializing in restaurant operations management, team leadership, and guest experience excellence within high-volume quick service environments. Proven ability to achieve KPIs, optimize labor and food costs, and enhance profitability through strong P&L management and cost-control strategies. Experienced in staff training, performance management, inventory control, and ensuring full compliance with health, safety, and sanitation standards. Recognized for improving operational efficiency, driving sales growth, and delivering exceptional customer satisfaction while building high-performing teams.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Assistant Restaurant Manager
Americana Food LTD (KFC)
Riyadh, Saudi Arabia
2023.05 - 2026.02
- Facilitated daily operations in high-volume QSR environment while supporting food quality and customer service standards.
- Encouraged positive team culture through recognition of outstanding staff contributions to boost morale and productivity.
- Monitored service excellence standards to enhance customer satisfaction.
- Reduced labour costs by 80% while maintaining excellent service and profit levels.
- Trained new starters, ensuring consistency in service delivery.
- Performed regular checks on food storage areas, thus guaranteeing freshness and quality of ingredients used.
Shift Supervisor
Americana Food LTD (KFC)
Riyadh, Saudi Arabia
2021.02 - 2023.04
- Developed and enforced safety standards and procedures for food quality and sanitation purposes.
- Kept accurate and detailed records of personnel progress and productivity.
- Guided and coached staff to achieve individual growth and sales production targets.
- Supervised all production phases, including food safety and brand standards.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed paperwork, recognising discrepancies and promptly addressing them for resolution.
- Drove operational improvements, which resulted in savings and improved profit margins.
- Oversaw daily operations handling 80+ customer transactions per shift, maintaining efficiency and service excellence.
Cashier
Americana Food LTD (KFC)
Riyadh, Saudi Arabia
2020.01 - 2021.03
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Processed all transactions efficiently and timely manner.
- Bagged, boxed, or wrapped goods and product purchases.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Worked with customer service to resolve issues.
- Educated customers on promotions to enhance sales.
- Delivered outstanding customer care with proactive sales and listening skills.
- Increased customer retention (100%) by offering loyalty schemes at checkout.
Architectural Draughtsman
ZK Architect
Kahuta
2017.08 - 2020.01
- Maintained exceptionally high-quality standards in drawings, enabling faultless processes.
- Utilised CADD software to prepare architectural plans and construction documents for projects.
- Created, printed, and modified drawings in AutoCAD.
- Conducted site inspections and surveys to determine conditions.
- Raised (100%) customer satisfaction by reworking and modifying designs according to client feedback.
Education
Diploma of Higher Education - Civil Engineering
Azeem College Of Technology And Management
Bastii Malook, Multan 2017.07 -
High School Diploma - Science
Ali Falcon High School
Okara Cantt 2014.09 -
Skills
- Restaurant Operations Management
Team Leadership & Staff Development
P&L Management & Cost Control
Labor & Food Cost Optimization
KPI Achievement & Sales Growth
Inventory Management & Stock Control
Food Safety & Regulatory Compliance
Guest Experience & Service Excellence
LANGUAGES
Arabic: Upper intermediate
Upper intermediate
B2
English: Upper intermediate
Upper intermediate
B2
Urdu: Native
Master or proficient
C2
Accomplishments
- 1st Place – LTO Nuggets Competition (Middle East Region)
Achieved #1 ranking among 6 Middle East KFC markets as a Non-Home-Delivery (Non-HD) store for outstanding suggestive selling performance and LTO execution excellence. - Recognition from Yum! Brands Senior Leadership
Formally recognized by higher management for exceptional operational execution, team management, and leadership performance while serving as Shift Supervisor.
Certification
- Health & Safety Certification – Yum! Brands (In-Store Training)
- Food Safety & Sanitation Certification – Yum! Brands
- Leading a Shift Program – Operational Leadership Training, Americana Food LTD (KFC)
- Leading a Restaurant Program – Advanced Restaurant Management Training, Americana Food LTD (KFC)
- Computer Applications Certification – Completed during College Studies
Timeline
Assistant Restaurant Manager
Americana Food LTD (KFC)
2023.05 - 2026.02
Shift Supervisor
Americana Food LTD (KFC)
2021.02 - 2023.04
Cashier
Americana Food LTD (KFC)
2020.01 - 2021.03
Architectural Draughtsman
ZK Architect
2017.08 - 2020.01
Diploma of Higher Education - Civil Engineering
Azeem College Of Technology And Management
2017.07 -
High School Diploma - Science
Ali Falcon High School
2014.09 -