HAFEEZ SHAH
Riyadh,Saudi Arabia
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to accomplish tight deadlines. Hands-on people person and analytical problem solver with excellent communication, planning and decision making skills. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Project coordinator
GBH
Riyadh , Saudi Arabia
2021.06 - Current
- Worked with project teams to define realistic scope, deadlines and budgets.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Maximised communication and transparency between clients, internal departments and stakeholders.
- Managed timely project delivery, demonstrating sophisticated schedule management and reporting skills.
Supervisor
GBH
Riyadh , Saudi Arabia
2016.10 - 2021.06
- Managed staff rotas, planning workloads effectively and strategically.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
NOC engineer
Huawei Technologies
Islamabad , Pakistan
2011.01 - 2015.08
- Monitoring of BTS alarms and Outages on NetEco, U2000 NMS and M2000,
- Responsible to check, find issues and escalate quality Trouble tickets to all Regional field teams accordingly, take follow up and close the issues as well as on Service Manager.
- Responsible for daily & Weekly basis reporting regarding BSS Network quality issues.
- Perform local monitoring, traffic shifting, media testing & handle hotline to assist field team from back office to resolve BSS/TXN related issues etc.
- Performed troubleshooting of different alarms on sites. And make services clear in time.
- Responsible to handle all kinds of BSS and Transmission configurations.
- Responsible of reporting about stats, KPI’s and band width utilization on network.
- Knowledge for evaluation of network KPIs, Alarms monitoring and network root cause analysis.
- Corrective maintenance (CM), Preventive maintenance (PM). Major role in Network
- Having full understanding NOC (working and issues). Delivering manageable reports to higher management from NOC for better understanding of working of NOC along with the current status of network in a particular region/field.
Education
Engineer's degree - Telecommunication
Humdard University of Engineering & Technology
Islamabad/Pakistan 2006.08 - 2010.08
Skills
- PowerPoint presentations
- Document control
- Application Performance Monitoring
- Resource planning
- Operational support
- Facility management
Languages
English
Fluent
Arabic
Upper intermediate
Urdu
Fluent
Accomplishments
Certifications:
Two (2) time certified by Saudi Telecom Company for best performance at (STC) (MST OSP/TXM Project).
Two (2) time certified by Huawei for best performance at STC (MST OSP/TXM Project).
Three (3) time certified by GBH for best performance at STC (MST OSP/TXM Project).
Timeline
Project coordinator
GBH
2021.06 - Current
Supervisor
GBH
2016.10 - 2021.06
NOC engineer
Huawei Technologies
2011.01 - 2015.08
Engineer's degree - Telecommunication
Humdard University of Engineering & Technology
2006.08 - 2010.08
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