Haifa Al Shehri

• Drove full lifecycle of infrastructure and network projects — requirements, planning, vendor negotiation, execution, testing, launch, and post-deployment improvements.
• Acted as product owner for core network platforms (LAN, WAN, VPN, VLANs, QoS), ensuring secure and reliable performance across organization.
• Led hybrid cloud and on-premises initiatives to improve reliability, scalability, and cost efficiency, owning continuous improvement of critical platforms.
• Partnered with cybersecurity, audit, and business teams to define requirements, strengthen governance, and achieve 100% NCA and ISO audit readiness.
• Designed and enforced network and security policies, including firewall rules and access controls, reducing risks and enhancing resilience.
• Directed vendor management, from RFP/RFQ preparation to contract negotiation and performance oversight, ensuring alignment with business goals.
• Championed operational excellence by introducing automation, standardizing processes, and mentoring staff, resulting in higher efficiency and faster delivery.

• Resolved complex network issues in connectivity, configuration, and performance.
• Managed hybrid cloud environments, integrating on-prem with public cloud.
• Performed vulnerability assessments, reviews, and quarterly audits (100% NCA compliance).
• Implemented firewall policies and coordinated with cybersecurity teams.
• Upgraded network hardware (switches, firewalls) to boost reliability.
• Expert in Active Directory, Windows Server, DNS, DHCP, LDAP, and Group Policy.
• Automated tasks with PowerShell to improve efficiency.
• Configured and maintained enterprise network equipment, adding new technologies to enhance functionality.

• Configured and troubleshot Cisco networks across 42+ branches.
• Managed hybrid cloud and on-prem systems for scalability and security.
• Implemented firewall policies, standards, and compliance controls.
• Performed audits, assessments, and monitored performance with PRTG.
• Upgraded switches, firewalls, and VPNs to improve reliability.
• Provided support, training, and mentorship to staff.

• Configured and troubleshot Cisco routers and switches.
• Designed secure network systems with compliance monitoring.
• Maintained network policies and procedures.
• Resolved network issues and supported users.
• Managed firewalls and ACLs for stronger security.
• Implemented VLANs to optimize traffic flow.
• Oversaw Cisco Call Manager, VoIP, and video conferencing.
• Supported ISO 27000 compliance efforts with IT teams.

GPA: 4.78 out of 5.00