Haitham Batlouni
Riyadh,Saudi Arabia
Summary
Experienced Senior Application Support Specialist with over 7 years working experience in the consumer goods industry. Skilled in implementing and maintaining software systems, Project Management, Business Requirements, Systems Analysis and utilizing sound logic to solve support issues. Strong information technology professional with a Bachelor's degree focused in Business information system. Highly committed to achieving organizational success.
Overview
8
8
years of professional experience
Work History
Senior Application Support Specialist
AL Munajem Foods
Riyadh, Saudi Arabia
01.2021 - Current
- Communicated application status requests to Stakeholders, advising on completion timeframes.
- Maintained robust CI/CD pipelines for improved delivery lifecycles.
- Coordinating with Dev and product vendors to ensure the completion of new business requirements and bug fixes.
- Addressing functional and technical complains related to application.
- Supervise the integration of new technologies such as Apple Pay, Tamara, Loyalty system.
- Investigated helpdesk enquiries providing support and remedial action for prompt ticket resolution.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Directly involved in the process of writing requirement documents.
Application Support Specialist
AL Munajem Foods
12.2015 - 12.2020
- Supported software updates and rollouts with thorough testing, minimizing operational disruption.
- Ran training sessions to educate staff on new software and systems for improved understanding.
- Troubleshot malfunctions with clear logic to resolve issues with speed and precision.
- Supervising the Integration between POS system with other system to facilitate business operation.
- Tested software to assess and verify capabilities in line with business requirements.
- Understood complex business processes and corresponding data flows for improved systems support.
Junior programmer analyst
Vtech
Riyadh
04.2014 - 05.2014
- Contributes to the completion of project deliverables product and is accountable for the development, quality assurance, and support of the solution
- Accomplishes software requirement by developing and maintaining applications and databases.
Education
Bachelor of Science - Business Information System, Business, Information System
Modern University For Business & Science
Damour, Lebanon /2010 - /2014
Lebanese Baccalaureate - Economics
Jdaideh High school
Skills
- Technical Knowledge
- Root cause analysis
- Technical issues analysis
- System implementation
- Project Management
- Skilled Collaborator
- Rapid and Adaptive
- Effective Cross-functional communicator
- Solution Oriented Professional
- High Achiever
Accomplishments
- Implementing POS System in various companies
- Ecommerce Mobile application design and implementation.
- Website Design, implementation and support.
- Upgrading and supporting Clinic And subscription system.
- Integrating Mobile application with our subscription system.
- Integrating POS system with Oracle E-Business Suites (Inventory, Sales, BI), Attendance system, and Mada Terminals and Loyalty system.
- Loyalty system implementation.
- implementing Manage engine Mobile Device Management MDM.
- Odoo Application implementation(inventory module).
- implementing Mobile GPS Tracker system
- Upgrading Vocalcom Call Center system.
Languages
Arabic
Native
English
Fluent
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Senior Application Support Specialist
AL Munajem Foods
01.2021 - Current
Application Support Specialist
AL Munajem Foods
12.2015 - 12.2020
Junior programmer analyst
Vtech
04.2014 - 05.2014
Bachelor of Science - Business Information System, Business, Information System
Modern University For Business & Science
/2010 - /2014
Lebanese Baccalaureate - Economics
Jdaideh High school
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