HAMAD ALDOSSARY
Dammam
Summary
Adept IT professional with a proven track record at Advanced Piping Solutions, enhancing data security and operational efficiency through strategic IT initiatives. Skilled in IT Security and incident management, with a flair for fostering cybersecurity awareness. Demonstrated excellence in problem-solving and IT policy development, significantly reducing vulnerabilities.
Overview
4
4
years of professional experience
5
5
Certification
Work History
IT Coordinator
Advanced Piping Solutions
Dammam
12.2023 - Current
- Supported over 100 workstations ensuring smooth daily operations across multiple teams
- Coordinated the migration of company data to a new cloud-based storage system, enhancing data accessibility and security
- Coordinated with third-party IT distributors to cover IT gaps and address departmental needs, ensuring optimal resource allocation and support
- Partly worked with incident response to investigate an incident of compromise, contributing to a thorough analysis and remediation of the security breach
- Conducted cybersecurity training sessions to raise awareness among employees, enhancing overall security posture and reducing potential vulnerabilities
- Develop and implement IT policies and procedures to ensure compliance and efficiency
Customer Support Agent
GulfCX
Khobar
01.2021 - 11.2021
- Effectively handled customer complaints, using smart problem-solving skills to resolve issues and maintain customer satisfaction
- Responded to customer queries in a timely and accurate way, via phone, email and chat
IT Support Assistant
Sgb-Aldabal
Dammam
01.2022
- Installed and configured computer hardware operating systems and applications
- Resolved technical and application problems via helpdesk both over phone and in person
- Worked with IT Projects team to verify IT security requirements for incoming systems or IT services
- Providing a yearly Cyber Security Awareness Presentation for employees
Education
Some College (No Degree) - Cyber Security (some College)
Tiffin University
TiffinSome College (No Degree) - Information And Computer Systems
King Faisal University (In Progress)
Skills
- Active Directory
- Helpdesk
- FortiGate firewall
- IT Security
- Windows OS
- Linux OS
- Disaster recovery
- Incident management
- Network monitoring
- Intrusion detection
- SIEM management
- Wireshark usage
- Security awareness training
- Python Programming
- Penetration testing
- Vulnerability assessment
- Microsoft Azure
- Oracle Cloud
Certification
Google IT Support Certificate,Fortinet fundamentals Certificate, Oracle Certified foundations Associate, Web Hacking and penetration testing Certificate, investigation and digital forensics (autopsy) certificate.
Timeline
IT Coordinator
Advanced Piping Solutions
12.2023 - Current
IT Support Assistant
Sgb-Aldabal
01.2022
Customer Support Agent
GulfCX
01.2021 - 11.2021
Some College (No Degree) - Cyber Security (some College)
Tiffin University
Some College (No Degree) - Information And Computer Systems
King Faisal University (In Progress)
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