Hamad Aldossary
Dammam
Summary
IT professional with extensive experience at Advanced Piping Solutions, specializing in IT Support and data security and operational efficiency. Proven skills in IT security and incident management, leading to enhanced cybersecurity awareness. Recognized for effective problem-solving and development of IT policies, resulting in a significant reduction of vulnerabilities.
Overview
5
5
years of professional experience
5
5
Certification
Work History
IT Coordinator
Advanced Piping Solutions
Dammam
12.2023 - Current
- Supported over 100 workstations, ensuring smooth daily operations across multiple teams.
- Coordinated with third-party IT distributors to cover IT gaps and address departmental needs, ensuring optimal resource allocation and support.
- I partly worked with incident response to investigate a compromised incident, contributing to a thorough analysis and remediation of the security breach.
- Conducted cybersecurity training sessions to raise awareness among employees, enhancing overall security posture, and reducing potential vulnerabilities.
- Develop and implement IT policies and procedures to ensure compliance and efficiency.
IT Support Assistant
Sgb-Aldabal
Dammam, eastern province
01.2022 - 10.2023
- Resolved technical and application problems via the helpdesk, both over the phone and in person.
- Worked with the IT Projects team to verify IT security requirements for incoming systems or IT services.
- Providing a yearly Cyber Security Awareness Presentation for employees.
Customer Support Agent
GulfCX
Khobar, eastern province
01.2021 - 11.2021
- Effectively handled customer complaints, using smart problem-solving skills to resolve issues and maintain customer satisfaction.
- Responded to customer queries in a timely and accurate way, via phone, email and chat.
Education
Bachelor - Information And Computer Systems
Tiffin University
Ohio 12.2019
Skills
IT Security
Security audit
Security awareness training
Active Directory
IT support
FortiGate firewall
Windows OS
Linux OS
Disaster recovery
Incident management
Intrusion detection
SIEM management
Wireshark usage
Vulnerability assessment
Microsoft Azure
Oracle Cloud
Certification
- Google IT Support Certificate
- Fortinet fundamentals Certificate
- Oracle Certified foundations Associate
- Web Hacking and penetration testing Certificate
- Investigation and digital forensics (autopsy) certificate
Accomplishments
Cyber kill chain (lets defend)
Web attack investigator ( let’s defend)
Soc member ( let’s defend)
Timeline
IT Coordinator
Advanced Piping Solutions
12.2023 - Current
IT Support Assistant
Sgb-Aldabal
01.2022 - 10.2023
Customer Support Agent
GulfCX
01.2021 - 11.2021
Bachelor - Information And Computer Systems
Tiffin University