Hani Oudah G Alanazi
CEx, Data Analysis & Business Intelligence Manager
Riyadh
Summary
Experienced data analysis manager with over 9+ years of experience in different sectors. Excellent reputation for resolving problems and improving customer experience and helping decision makers
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
CEx & Data Analytics Section Manager
STC
Riyadh
07.2019 - Current
- Build strategic plans to enhance the Customer Experience, and service performance KPIs/KOIs
- Responsible for managing reporting, assurance, analytic data activities related to CEx and service enhancement
- Automate and digitalized Reports, Dashboards , Self-service solution
- Ad-hoc Analysis and reports
- Data integration project among all business units
- Manage all CEx KPIs/ KQIs data sources
- Data Stewardship
- Applying data governance policy
- Building periodic reports for CEx, customer Insights
- Building and suggestion new KPIs / KQIs to enhance the Customer Experience
- Monitoring all KPIs/KQIs in order to improve customer satisfaction.
Customer Value Management /BI, Marketing Supervisor
STC
Riyadh
09.2017 - 07.2019
- Provide data and analysis for prepaid, postpaid, residential product owners also to support retention and loyalty program
- Customer insight Advanced Analysis focus on ( Sales, payment and billing, customer complains, Qitaf, customer segments, churn)
- Performing daily Ad hoc & periodic report
- Develop efficient KPIs and reports to managements to take appropriate decisions
- Build and analyze the performance reports on Daily, Weekly and Monthly basis
- Managing/Develop the Marketing dashboards activities for prepaid, postpaid products
- Building self-Services models by using BI tools that support for the decisions
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Specialist Business Intelligence
Al Rajhi Bank
Riyadh
09.2013 - 09.2017
- Working in various projects for business Intelligence in finance and Risk management,HR.
- Collecting and combining data from multiple sources
- Working in EDW projects, gathering and validate requirement from business unit in order to build data marts.
Education
Master of Science - Computer Science
Western Illinois University (wiu)
USA 01.2010 - 12.2012
No Degree - Business English
Institute of Public Administration
Riaydh 04.2001 -
Bachelor of Science - Computer Science
King Saud University
Riaydh 01.2004 - 03.2008
Skills
Key performance indicators
Timeline
CEx & Data Analytics Section Manager
STC
07.2019 - Current
Customer Value Management /BI, Marketing Supervisor
STC
09.2017 - 07.2019
Specialist Business Intelligence
Al Rajhi Bank
09.2013 - 09.2017
Master of Science - Computer Science
Western Illinois University (wiu)
01.2010 - 12.2012
Bachelor of Science - Computer Science
King Saud University
01.2004 - 03.2008
No Degree - Business English
Institute of Public Administration
04.2001 -
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