Hany Hegab
Riyadh
Summary
Ambitious Operations Manager with more than [Number] years of management experience in [Industry] industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations manager
Zover international travel and tourism
Riyadh, Saudi Arabia
12.2014 - Current
- Managed and motivated high-performing teams for successful KPI attainment.
- Led overall direction, coordination and evaluation of department functions.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
Education
Br - Languages
Ain shams university - Faculty of languages
Cairo09.2008
Skills
- Process improvement strategies
- Communication improvements
- Business process re-engineering
- Change management
- Productivity improvement specialist
- Cost reduction and containment
- Quality compliance procedures
- Policies and procedures implementation
- Global and strategic sourcing
- Solutions development
- High-pressure environments
- Contract management
Languages
Russian
Advanced
C1
English
Advanced
C1
Certification
Amadeus Advanced
ICDL
Timeline
Operations manager
Zover international travel and tourism
12.2014 - Current
Br - Languages
Ain shams university - Faculty of languages
Amadeus Advanced
ICDL
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