Hasnaa Mastouri
Riyadh
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Premium Class Flight Attendant
Saudia airlines
Jeddah
04.2014 - 04.2023
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Served food and beverages to [Number] passengers per flight, consistently complying with airline health and safety standards.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
Ground Attendant
Saudia airlines
Jeddah
04.2012 - 04.2013
- Managed team member schedules and work assignments.
- Spoke clearly to communicate easily with non-native speakers.
VIP Flight Attendant
Saudia airlines
Jeddah
01.2010 - 01.2011
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Maintained calmness and composure during emergency situations.
Education
Fpnc
Moroccan 2008
Skills
- CPR knowledge
- Company culture and values
- Networking
- Training and development
- Safety procedure compliance
- Emergency management
- Company policies
- Flight safety checks
- First Aid
- Inflight entertainment systems proficiency
Languages
Arabic
Native
English
Proficient
C2
French
Advanced
C1
Timeline
Premium Class Flight Attendant
Saudia airlines
04.2014 - 04.2023
Ground Attendant
Saudia airlines
04.2012 - 04.2013
VIP Flight Attendant
Saudia airlines
01.2010 - 01.2011
Fpnc
Similar Profiles
Yahya Al HinaiYahya Al Hinai
Operations Efficiency Manager at Saudia AirlinesOperations Efficiency Manager at Saudia Airlines
ABDULLAH AKHDARABDULLAH AKHDAR
Flight Attendant at Saudia AirlinesFlight Attendant at Saudia Airlines
Ibrahim AndijaniIbrahim Andijani
Senior flight attendant at Saudia AirlinesSenior flight attendant at Saudia Airlines
Yara BaakdahYara Baakdah
Intern at Saudia AirlinesIntern at Saudia Airlines
Shahad AltamimiShahad Altamimi
Restaurant Manager in Charge at Naif Alrajihi InvestmentRestaurant Manager in Charge at Naif Alrajihi Investment