Hasnaa Mastouri
Riyadh
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work history
Premium Class Flight Attendant
Saudia airlines
Jeddah
2014.04 - 2023.04
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Served food and beverages to [Number] passengers per flight, consistently complying with airline health and safety standards.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
Ground Attendant
Saudia airlines
Jeddah
2012.04 - 2013.04
- Managed team member schedules and work assignments.
- Spoke clearly to communicate easily with non-native speakers.
VIP Flight Attendant
Saudia airlines
Jeddah
2010.01 - 2011.01
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Maintained calmness and composure during emergency situations.
Education
Fpnc
Moroccan 2008
Skills
- CPR knowledge
- Company culture and values
- Networking
- Training and development
- Safety procedure compliance
- Emergency management
- Company policies
- Flight safety checks
- First Aid
- Inflight entertainment systems proficiency
Languages
Arabic
Native
English
Proficient
C2
French
Advanced
C1
Timeline
Premium Class Flight Attendant
Saudia airlines
2014.04 - 2023.04
Ground Attendant
Saudia airlines
2012.04 - 2013.04
VIP Flight Attendant
Saudia airlines
2010.01 - 2011.01
Fpnc