Nihada Smriko
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in high-end hospitality and fine-dining service etiquette, complemented by exceptional communication and self-discipline. Demonstrates proficiency in aircraft security measures, cabin preparation protocols, and passenger safety prioritisation, supported by cabin crew training certification. Skilled in efficient time management, constructive feedback receiving, and customer loyalty management, with a strong focus on target achievement. Bilingual capabilities enhance the ability to operate PA systems effectively and manage diverse passenger needs. Career goals include advancing within the aviation industry while maintaining a commitment to safety and service excellence.
Overview
4
4
years of professional experience
Work history
Premium class flight attendant
Saudia Airlines
Riyadh, Saudi Aarabia
2024.02 - Current
- Maintained clean cabin environment to ensure passenger comfort during flight journey.
- Provided high standard of customer service whilst ensuring passenger safety.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Delivered comprehensive safety presentations for enhanced onboard security awareness.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Offered personalised attention to premium-class passengers, ensuring their satisfaction throughout journey.
- Ensured passenger comfort through efficient meal and drink services.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Upheld company's high standards of professionalism whilst interacting with passengers.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Enhanced passenger comfort with personal attention and care.
Salesperson
Mobitel Studio
Zenica, Bosnia and Herzegovina
2022.06 - 2023.10
- Conducted regular product demonstrations to stimulate interest and drive purchases among prospective clients.
- Increased product visibility by creating compelling sales displays.
- Provided comprehensive product knowledge to facilitate informed customer decisions.
- Trained junior team members, fostered a collaborative environment.
- Recognised client needs through active listening, provided tailored solutions accordingly.
- Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
- Helped resolve client problems quickly with superior customer service.
- Accounted for all inventory and ordered new stock.
Education
High School Diploma - Linguistics
Druga gimnazija
Zenica, Bosnia and Herzegovina 09/2018 - 04/2022
Skills
- Constructive feedback receiving
- Target achievement
- Efficient time management
- Bilingual or multilingual
- Fine-Dining service etiquette
- Aircraft security measures knowledge
- Aircraft cleaning protocol adherence
- High-End hospitality
- Customer loyalty management
- Cabin crew training certification
- Safety demonstration capability
- Exceptional communication
- Self-discipline
- Assertiveness
- PA system operation
- Passenger safety prioritisation
- Cabin preparation protocols
Languages
English
Fluent
Bosnian
Native
Turkish
Upper intermediate
Timeline
Premium class flight attendant
Saudia Airlines
2024.02 - Current
Salesperson
Mobitel Studio
2022.06 - 2023.10
High School Diploma - Linguistics
Druga gimnazija
09/2018 - 04/2022