Hassam Khan
Makkah,Saudia Arabia
Summary
Senior Soft FM Manager with extensive experience across high-profile developments including Haram Makkah and SPARK. Specialized in soft services strategy, SOP development, CAFM/Maximo systems, and BICSc standards implementation. Proven ability to enhance service quality, optimize operations, and lead large-scale workforce training and performance improvement initiatives in complex, high-footfall environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Soft FM Manager
Majal Al-Arabia
Haram Makkah – Development Office
2025.08 - Current
- Leading development and enhancement of soft services strategies for Haram Makkah
- Developing SOPs, policies, and procedures aligned with BICSc and ISO 41001 standards
- Driving improvement initiatives in cleaning, waste management, and infection control
- Supporting implementation and optimization of IBM Maximo (CMMS)
- Establishing centralized training center for workforce development and certification
- Implementing BICSc cleaning standards and color coding system
- Enhancing service delivery through CAFM-based inspections and performance monitoring
- Supporting digital transformation (smart waste systems, analytics, operational tools)
- Ensuring compliance with Makkah-specific safety and operational requirements
Soft FM Manager
Safari
SPARK – King Salman Energy Park, Dammam
2024.04 - 2025.07
- Led project from mobilization to full operations ensuring SLA compliance
- Developed service delivery plans aligned with contractual requirements
- Designed and implemented CAFM-integrated PPM schedules
- Managed vendors and contractors ensuring performance and compliance
- Conducted quality and safety audits to maintain high service standards
- Implemented continuous improvement initiatives to enhance efficiency
- Coordinated staff training programs and workforce development
- Led performance reviews, identified areas for improvement.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Supervised project timelines for timely completion.
Soft services manager
Safari
Ministry of Education, Riyadh
2023.05 - 2024.04
- Managed a workforce of 210+ employees across large-scale operations
- Developed manpower deployment plans and operational strategies
- Conducted inspections and quality audits to maintain cleanliness standards
- Prepared SOPs, checklists, and service procedures
- Managed deep cleaning, waste management, pest control, and façade cleaning
- Delivered structured training programs for all soft services staff
- Improved office aesthetics through effective management of landscaping and gardening duties.
- Maintained compliance with health and safety regulations within the facility.
Soft Services Professional
Jash Technical Services LTD
Digital City, Riyadh
2021.12 - 2023.05
- Managed service delivery ensuring SLA compliance
- Improved operational workflows to increase efficiency
- Resolved service issues and maintained high client satisfaction
- Monitored KPIs and identified improvement areas
- Ensured compliance with regulations and company standards
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Soft services manager
Jash Technical Services Ltd
KAFD – King Abdullah Financial District, Riyadh
2019.02 - 2021.11
- Managed soft services for Zone-B buildings (Parcel 4.02 & 4.08)
- Oversaw building handover from construction phase
- Managed KPI performance and service delivery standards
- Coordinated with KAFD FM and City Management teams
Soft Services Manager
Abu Sarhad Group Of Companies
NCB (National Commercial Bank) – Multiple Regions, Qaseem & Hail Region
2016.03 - 2019.02
- Led project mobilization and stakeholder coordination
- Planned and allocated resources for smooth operations
- Managed vendor contracts and service delivery performance
- Prepared reports on project progress and operational outcomes
Education
Diploma -
British Institute of cleaning science
Diploma - Health and Safety
Nebosh
International General Certificate (IGC)Bachelor of Business Administration -
Bahauddin Zakariya University
Pakistan 2011.01 - 2015.01
Skills
- Soft Services & Facility Management
- IBM Maximo / CAFM Systems
- BICSc Standards & Colour Coding
- SOP Development & Process Improvement
- KPI Monitoring & Performance Management
- Workforce Training & Development
- Vendor & Contract Management
- Quality Assurance & Auditing
- Leadership & Team Management
- Cost Optimization & Operational Efficiency
- Diplomatic communication
- Knowledge of regulatory standards
- Product knowledge and integration
- Leadership in diverse environments
- Technical proficiency
- KPI tracking
- Mentoring and coaching
- Profit and Loss Analysis
- Crisis handling
- Budget planning
- Critical evaluation
- Initiative taking
- Safety consciousness
- Procurement procedures
- Health and Safety Compliance
- Leadership skills
Languages
English
Fluent
Arabic
Upper intermediate
Urdu
Native
Accomplishments
🕋 Haram Makkah (MOST IMPORTANT – keep at top)
- Successfully led the development of structured Soft Services SOP framework for Haram Makkah, improving operational clarity and consistency across high-footfall areas
- Initiated centralized training center concept, enhancing workforce capability, standardization, and certification alignment (BICSc)
- Contributed to digital transformation initiatives, including smart waste concepts and CAFM-driven performance monitoring
- Improved service delivery approach by aligning operations with international standards (BICSc & ISO 41001)
- Played key role in designing data-driven improvement strategies for cleaning, infection control, and waste management
- Led full project mobilization from kick-off to operational readiness with 100% SLA alignment
- Developed and implemented PPM schedule integrated with CAFM, improving maintenance planning efficiency
- Achieved high service performance through quality audits and KPI-driven monitoring systems
- Strengthened contractor performance through structured compliance and performance management framework
- Recognized for successful mobilization and delivery of SPARK project within required timelines
- Acknowledged for implementation of BICSc standards and training initiatives across multiple projects
- Commended for leadership in managing large-scale workforce (200+ staff) in high-demand environments
- Recognized for contribution to operational improvements and service quality enhancement initiatives
- Certified professional with BICSc, NEBOSH, and international training credentials
Certification
- Environmental Awareness Training
- Chemical Hazard & Colour Coding (BICSc / Cleanlogic)
- First Aid | CPR AED (HSI Certified)
- Fire Safety Fundamentals
References
References available upon request.
Timeline
Senior Soft FM Manager
Majal Al-Arabia
2025.08 - Current
Soft FM Manager
Safari
2024.04 - 2025.07
Soft services manager
Safari
2023.05 - 2024.04
Soft Services Professional
Jash Technical Services LTD
2021.12 - 2023.05
Soft services manager
Jash Technical Services Ltd
2019.02 - 2021.11
Soft Services Manager
Abu Sarhad Group Of Companies
2016.03 - 2019.02
Bachelor of Business Administration -
Bahauddin Zakariya University
2011.01 - 2015.01
Diploma -
British Institute of cleaning science
Diploma - Health and Safety
Nebosh