HATIM S. ALSHEHRI
Riyadh,KSA
Summary
A highly skilled and PMP-certified professional with extensive experience in network management, planning, design, and troubleshooting. Proven expertise in leading teams to achieve business objectives and implementing technology solutions. Recognized for strong communication, analytical, and project management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Core Transport Network Design Manager
stc
Riyadh, Saudi Arabia
11.2023 - Current
- Lead the Core Transport Network Design Infrastructure team, steering the direction of network architecture and strategic infrastructure initiatives.
- Oversee the design and deployment of robust, scalable, and secure core network solutions including MPLS, IGW, and Service Automation.
- Manage the full project lifecycle from conception through completion, ensuring alignment with business goals and consistent delivery of high-quality infrastructure services.
- Develop and refine infrastructure design approach and methodology to support evolving business needs.
- Conduct comprehensive reviews and performance analyses of existing network structures to identify and implement enhancement opportunities.
- Collaborate with vendors to source the latest technology solutions that meet organizational requirements and budgets.
- Formulate executive reports and provide strategic recommendations to senior management based on data-driven insights.
- Champion the adoption of quality management best practices within the department, fostering a culture of excellence and continuous improvement.
- Direct the development of technical specifications, RFPs, BoQs, SOWs, and MOPs, ensuring compliance with industry standards and organizational objectives.
Fixed Access Networks Design Manager
stc
Riyadh, Saudi Arabia
12.2021 - 10.2023
- Directs and manages the Fixed Access Networks (MSAN/DSLAM/FTT×/OLT) Section mandates.
- Contribute to design and expansion for engineering purposes including but not limited to mobile access, fixed & transport, network control & architecture, integrated solutions, IP security, and indoor broadband solutions, COWs, and others.
- Participate in developing Infrastructure design approach, methodology and tactical strategy.
- Prepare and supervise the implementation of RFP, BoQ, SOW, MOP and its technical specification ensuring all required standards are met.
- Generate Executive reports to higher managers.
- Interpret the collated reports and evaluate the performance of current systems and equipment and provide appropriate recommendations.
- Contribute to developing technology roadmaps and providing technical solutions for Enterprise.
- Develop and communicate design guidelines to use in design engineering, post review and approval from the management.
- Participating in developing daily work processes to achieve the department KPIs.
- Ensure development of an optimized design for assigned projects, compliant with safety codes through comprehensive review of project documents.
- Perform Infrastructure dimensioning and capacity planning for new services.
- Maintain external awareness of developments in technology to develop system improvement plans for use in the design, development, and modifications.
- Coordinate across a number of work units within the specified area of work, to ensure efficient workflows and accurate outputs Checking the system and programs are related to the department.
- Negotiate with vendors to ensure appropriate technology is available in compliance with specification and STC's requirements.
Senior Infrastructure Operations Engineer
stc
Riyadh
03.2014 - 05.2022
- Provide advanced technical support and guidance for troubleshooting business services managed by Business Service Center (BSC) assurance team (Data, Fixed, and Wireless).
- Participate in preparation and revising RFPs for Managed Service Provider (MSP) contract.
- Governor on MSP to ensure achieving department KPIs and implementing the agreed strategies and initiatives.
- Hands-on Experience on Fixed and Data services running over Fixed Network (Copper and Fiber) for multivendor environment (Nokia and Hwamei) for different Access Technologies like (xDSL, SHDSL, and FTTX).
- Hands-on Experience on MPLS VPN services running over multi-vendor environments (Cisco, Juniper, and Huawei).
- Manage migration activities of data services within MPLS.
- Manage data cleansing activities for EBU Data services.
- Build strong relationships for stc customers and provide technical support to maintain their satisfaction and loyalty.
- Revise and test customized EBU service (IPVPN, SIP, QoS, SD-WAN and backup Services)
- Develop service concept documents for many projects like (OneView Automatic Trouble Shooting, eBGP Alarm Monitoring and Proactive Ticketing, VVVIP IPSLAS service Monitoring)
- Prepare Acceptance cases and scenarios for PAT activities.
- Lead critical cases for VIP customer (Royal Court, Royal Saudi Air Force (RSAF), MOI,).
- Participate in developing daily work processes to achieve the department KPIs.
- Participate in Operation Level Agreements (OLA) between ENOC and other departments and ensure the clarity of the responsibility matrix.
- Coach the newly hired employees on various technical and non-technical systems.
- Work closely with management and support in decision making process.
- Provide technical reports and data analysis for the performed word.
- Troubleshoot EBU data services (L3VPN and L2VPN) over MPLS core network using multivendor platforms (Cisco, Juniper, and Huawei).
- Use ticketing system (RTTS) professionally.
- Develop performance reports in UPM for customer services.
- Develop scripts to automate Health Check Tasks from EBU circuits using Python.
IT Coordinator
Dar Al Uloom University
Riyadh
09.2013 - 03.2014
- Analyzing the systematic orders to be delivered to the Department Director.
- Organize and schedule meetings through the system in delay basics.
- Configure Cisco IP Phone.
- Provide support for available technologies (i.e., printers, copiers, audio/video systems, network connectivity, etc.).
- Installing and configuring computer hardware operating systems, applications
Education
Bachelor of Science - Computer Science,
King Khalid University
Abha 09.2009 - 07.2013
Skills
- Quality Management Systems
- Problem-Solving and Analytical Skills
- Delegation and Strong Communication
- Technical Report Writing
- Project and Staff Management
- Team Leadership
- Proficiency in Microsoft Excel, Project, and Visio
- Proficiency in Python for automation tasks
Languages
English
Fluent
Arabic
Native
Certification
- Certified Project Management Professional (PMP)
- IT Infrastructure Library (ITIL)
- KAUST Saudi Leadership Program for Emerging Leaders.
- Chartered Management Institute (CMI)
Section name
- Core Transport Network Design
- Infrastructure Management
- Strategic Planning & Execution
- Team Leadership & Staff Management
- Project Management (PMP Certified)
- Vendor Negotiations & Management
- ITIL Framework Application
- Problem-Solving & Analytical Thinking
- Quality Management Systems
- Technical Documentation & Reporting
- Business Continuity Planning
- Emerging Technologies (IoT, SD-WAN, 5G)
Timeline
Core Transport Network Design Manager
stc
11.2023 - Current
Fixed Access Networks Design Manager
stc
12.2021 - 10.2023
Senior Infrastructure Operations Engineer
stc
03.2014 - 05.2022
IT Coordinator
Dar Al Uloom University
09.2013 - 03.2014
Bachelor of Science - Computer Science,
King Khalid University
09.2009 - 07.2013