Faiza Kowser
Dammam,Eastern Province
Summary
Healthcare administration professional with 9 years of experience in medical insurance coordination, claims processing, and patient eligibility verification. Proficient in revenue cycle management and patient registration, consistently delivering exceptional customer service. Expertise in medical records management and Microsoft Office applications, with a strong ability to multi-task efficiently. Committed to optimizing healthcare operations and enhancing patient experiences.
Overview
1
1
Certification
17
17
years of post-secondary education
12
12
years of professional experience
Work history
INSURANCE CLAIMS OFFICER
MURJAN MEDICAL COMPLEX
DAMMAM, SAUDI ARABIA
2025.09 - 2026.04
- Submitted medical insurance claims using NPHIES platforms and supporting documents daily.
- Managed insurance approvals and verified patient eligibility against required criteria.
- Prepared VAT invoices and uploaded claims to insurance portals for processing.
- Followed up with insurance companies and supported patients during claim approvals.
- Maintained accurate insurance claims records in line with Saudi healthcare regulations.
- Kept detailed records, ensuring transparency in the claims process.
INSURANCE CLAIMS OFFICER
BURJ AL-SHIFA MEDICAL COMLEX - INTERNATIONAL SOS
Dammam, SAUDI ARABIA
2024.01 - 2025.05
- Processed Insurance approvals, referrals, and treatment authorization.
- Verified patient eligibility and insurance policy benefits.
- Coordinated with insurance companies for approvals requests and claim-related queries.
- Provided excellent customer service, enhancing company reputation.
- Worked diligently under pressure whilst maintaining high level of accuracy.
- Authenticated policyholder information for accurate decision-making process.
- Kept detailed records, ensuring transparency in the claims process.
Receptionist / insurance clerk
Health Care Polyclinic
Dammam, Saudi Arabia
2022.01 - 2023.02
- Processed insurance approvals and completed referral paperwork for each case.
- Verified patient eligibility and handled referral routing to relevant services.
- Managed front desk reception duties for visitors and onsite staff support.
- Maintained customer relationships and answered routine queries at service points.
- Coordinated with healthcare staff to keep patient flow running smoothly.
- Responded to patient enquiries via phone calls and face-to-face assistance.
Insurance clerk / company co-ordinator
Murjan Medical complex
dammam, Saudi Arabia
2018.02 - 2019.09
- Update account records and coordinate insurance claim requests with John Hopkins.
- Prepare invoices and follow up with clients to confirm payments.
- Produce medical fitness reports and send completed copies to companies.
- Upload driving licence and Baladiya documents to online portals.
- Prepare patient information records for accurate, organised case handling.
- Manage insurance department approvals and submit claims for processing.
- Handle front desk enquiries and complete insurance documentation.
- Coordinate company procedures with internal teams and relevant stakeholders.
Receptionist/insurance clerk
Badr Al-Rabie Dispensary
dammam , Saudi Arabia
2017.01 - 2018.01
- Improved patient experiences by managing registration reception and appointment scheduling.
- Supported stronger customer relationships by providing consistent, courteous service.
- Strengthened service quality by handling scheduled and outgoing calls with routine answers.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Secretary/front desk operator
Eyesense Company (india Bangalore)
bangalore , Saudi Arabia
2014.01 - 2016.01
- Prepared daily report and forwarded conference call notes to division.
- Managed daily timesheet for assigned period.
- Coordinated with unit staff for daily updates.
- Requested materials for RPOs and purchase orders.
- Provided administration assistance for office support tasks.
Education
Board of Intermediate Education - accounting
B.H.S.E Karnataka University
India 2012.06 - 2014.05
Board of Secondary Education -
B.S.E Karnataka University
India 1999.07 - 2012.04
Bachelor of Commerce - Accounts
Bangalore University
India 2014.07 - 2017.04
Skills
- Medical insurance coordination
- Claims processing and submission
- Patient eligibility verification
- Revenue cycle management
- Healthcare administration
- Patient registration and support
- Customer service excellence
- Medical records management
- Microsoft Office proficiency
- Claim settlements
- Multi-Tasking agility
Certification
- Basic Computer Course Certificate in April 2013 from Haji sir Ismail Sait Community development Trust Bangalore, India.
- MS Office & Tally Certificate in May from Adityaa Call Center Private Limited Bangalore, India
LANGUAGES SPOKEN
English
Fluent
Arabic
Upper intermediate
Hindi
Fluent
Kannada
Fluent
Urdu
Fluent
Tamil
Upper intermediate
CORE AREA(S) OF EXPERTISE
- An experience of 7 years in performing a variety of Administrative, Secretarial, reception, insurance claiming.
- Good knowledge of office practices and procedures; business correspondence telephone etiquette.
- Ability to learn fast and adjust with the surroundings, to follow instruction / procedures and to complete job on time and independently.
- To work with multinational staff with ability to communicate effectively, both verbally and writing.
Timeline
INSURANCE CLAIMS OFFICER
MURJAN MEDICAL COMPLEX
2025.09 - 2026.04
INSURANCE CLAIMS OFFICER
BURJ AL-SHIFA MEDICAL COMLEX - INTERNATIONAL SOS
2024.01 - 2025.05
Receptionist / insurance clerk
Health Care Polyclinic
2022.01 - 2023.02
Insurance clerk / company co-ordinator
Murjan Medical complex
2018.02 - 2019.09
Receptionist/insurance clerk
Badr Al-Rabie Dispensary
2017.01 - 2018.01
Bachelor of Commerce - Accounts
Bangalore University
2014.07 - 2017.04
Secretary/front desk operator
Eyesense Company (india Bangalore)
2014.01 - 2016.01
Board of Intermediate Education - accounting
B.H.S.E Karnataka University
2012.06 - 2014.05
Board of Secondary Education -
B.S.E Karnataka University
1999.07 - 2012.04